Essentials of Contemporary Business

Contents

PART 1 Business in a Global Environment

1The Changing Face of Business

OPENING VIGNETTE:Apple and Steve Jobs: Business Leadership as Art

What Is Business?

For-Profit Organizations

Not-for-Profit Organizations

Factors of Production

The Private Enterprise System

Basic Rights in the Private Enterprise System

Six Eras in the History of Business

The Colonial Period

The Industrial Revolution

The Age of Industrial Entrepreneurs

The Production Era

The Marketing Era

The Relationship Era

Today's Business Workforce

Changes in the Workforce

An Aging Population and Shrinking Labor Pool

Increasingly Diverse Workforce

Outsourcing and the Changing Nature of Work

Flexibility and Mobility

Innovation through Collaboration

The 21st Century Manager

Importance of Vision

Importance of Critical Thinking and Creativity

Ability to Lead Change

What Makes a Company Admired?

What's Ahead?

2Business Ethics and Social Responsibility

OPENING VIGNETTE:Panera, a Bakery Café on a Mission

Ethical Challenges

Conflict of Interest

Honesty and Integrity

Loyalty versus Truth

The Contemporary Ethical Environment

Development of Personal Ethics

How Organizations Shape Ethical Conduct

Ethical Awareness

Ethical Education

Ethical Leadership

Whistle-Blowing

Acting Responsibly to Satisfy Society

Workplace Safety

Quality-of-Life Issues

Ensuring Equal Opportunity on the Job

Age Discrimination

Sexual Harassment and Sexism

Ethical Responsibilities to the General Public

Public-Health Issues

Protecting the Environment

Corporate ...