Acknowledgments
When people ask me what I am doing these days, since I retired as CEO of Southwest Airlines, I like to tell them that I am trying to avoid work, and it is a full-time job. I guess writing a book should qualify as work, but thanks to the outstanding publishing team at Pearson Education, it was a labor of joy.
I want to express my sincere appreciation to Senior Editor Jennifer Simon for her role in shepherding this first time author through the labyrinthine process of turning thoughts and stories into a book, to Development Editor Russ Hall for helping me find my own voice as an author, to Associate Publisher Amy Neidlinger for her insightful suggestions, and to Anne Goebel and Krista Hansing for their prompt and beneficial refinements ...
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