Essential Guide to Telecommunications, The, Third Edition

Document Sharing and Click to Talk

Document sharing software uses the Internet to enable institutions to share files with employees, customers and vendors. Customer service groups purchase software to enable them to interact more efficiently with customers that contact them via the Internet. It enables them to chat electronically and by telephone with people that surf their Web site.

Document Sharing

Document-sharing systems enable organizations to train end users, sell products and review presentations without the expense of traveling. Document-sharing products are used for:

• Sharing Web pages and forms such as credit applications with customers as they browse the Web

• Sharing documents during meetings

• Distance-based learning, seminars and training ...