Chapter 12
EMOTIONS AS KEYS FOR A WAY OUT OF CONFLICT
Conflict is the perfect ground for emotions to grow and prosper. Emotional outbreaks in conflicts tend to fuel them in turn. It is easy to see emotions as troublemakers in a conflict. However, they can also be the keys for a way out that is satisfying for all parties.
There are many resources on how to find a way out of conflicts. Some are really helpful, like Edward de Bono’s Conflicts: A New Way to Solve Them. At the same time, most of them don’t insist enough on the emotional dimension of conflict. Conflicts are breeding grounds for emotions. It is hard to imagine a conflict without emotions—the only thing left would be a disagreement.
Emotions are part of the problem in many conflicts. ...
