Chapter 11
EI FOR GETTING THINGS DONE AND MAKING TOUGH DECISIONS
What stops us sometimes from enforcing or making a tough decision is fear that our people may not like us. This fear may not be conscious, but it is nonetheless potent. Closely monitoring our emotions at the very moment when we are about to retreat from enforcing a requirement or principle, as well as attending to our team members’ emotions, opens the door to a way of enforcement that preserves a healthy relationship with team members.
Developing your emotional intelligence is an exciting process. It is immensely rewarding in many respects. However, there are pitfalls along the way. It’s best to be aware of them, otherwise you run the risk of getting discouraged and giving up. ...
