Chapter 9
PREVENTING DAMAGING EMOTIONAL OUTBURSTS
Our team members don’t expect us to be emotionless business robots. They will usually accept our emotional fluctuations. However, frequent or intense emotional outbursts will tend to alienate them and damage our credibility, particularly in Asia. Paying close attention to the early stages of incoming waves of emotions can help prevent damaging emotional outbursts.
Dennis had a sad look in his eyes when I arrived for our coaching session. Once again, he had lost his temper a few days before, during a meeting with his team members. He hated those moments when he would feel that he had no control of his anger. He would start yelling, snap at people, and regret it right after. Seeing the his people’s ...
