Preface
It was a dark and stormy night, and suddenly a shot rang out. The information technology (IT) department had failed to deliver once again, and that was the last straw for the business stakeholders—it was time to outsource the entire department.
Sound familiar? This is happening to IT departments all over the world because they don’t provide sufficient value to their business stakeholders. Stakeholders have grown tired of projects being delivered late and over budget, if they’re delivered at all. They’re tired of paying for the same functionality over and over again, insufficient system support, systems that don’t work together, and the ever-increasing bill for IT-related services. Many IT departments are at a crossroads—either they need ...
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