Appendix A. Roles

This appendix describes the roles of the EUP.

Customer Support Representative (CSR): The initial and primary contact point with the user for providing technical support.

Enterprise Administrator: This abstract role is actively involved in managing physical and informational assets along with security and working with project teams. The four roles that inherit from this one are the network, facilities, information, and security administrators.

Enterprise Architect: Responsible for modeling, communicating, evolving, and supporting the business and technical architectures of your organization.

Enterprise Business Modeler: Works closely with enterprise stakeholders to define the goals, targets, and vision for your enterprise.

Enterprise ...

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