Foreword

The title of this book brings together three concepts that are overdue for synthesis. The first is the concept of enterprise, meaning the treatment of an organisation, commercial firm or public service as a single entity rather than a set of cooperating departments. It stems from the work of a number of management gurus in the late 1980s and early 1990s, amongst them Porter and Handy. They realised that improvements in competitiveness or services were only going to be achieved by optimising all parts of an organisation in a coherent way and all together, rather than locally optimising at the departmental level. The development of web-based information technologies allowed such optimisation to occur, but usually in an ad hoc manner, building ...

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