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Enterprise Resource Planning

Book Description

The design, development, and use of suitable enterprise resource planning systems continue play a significant role in ever-evolving business needs and environments. Enterprise Resource Planning: Concepts, Methodologies, Tools, and Applications presents research on the progress of ERP systems and their impact on changing business needs and evolving technology. This collection of research highlights a simple framework for identifying the critical factors of ERP implementation and statistical analysis to adopt its various concepts. Useful for industry leaders, practitioners, and researchers in the field.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editor-in-Chief
    2. Associate Editors
    3. Editorial Advisory Board
  5. Preface
  6. Section 1: Fundamental Concepts and Theories
    1. Chapter 1: ERP Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. IS ERP A COMMODITY?
      4. ACCELERATED IMPLEMENTATION VS. TRADITIONAL IMPLEMENTATION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    2. Chapter 2: Critical Success Factors in Enterprise Resource Planning Implementation
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHODOLOGY
      5. EMPIRICAL DATA
      6. FINDING ANALYSIS
      7. CONCLUSION
    3. Chapter 3: Measuring Utilization of ERP Systems Usage in SMEs
      1. ABSTRACT
      2. INTRODUCTION
      3. MEASURING USE OF ERP SYSTEMS IN SMEs
      4. RESEARCH MODEL
      5. METHODOLOGY
      6. RESULTS
      7. DISCUSSION AND CONCLUSION
    4. Chapter 4: Key Aspects of Free and Open Source Enterprise Resource Planning Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. WHAT IS KNOWN ABOUT FOS-ERP
      4. DIFFERENCES BETWEEN FOS-ERP AND P-ERP
      5. OPPORTUNITIES AND CHALLENGES
      6. CONCLUSION
    5. Chapter 5: Developing Business Model with Open Source Enterprise Resource Planning
      1. ABSTRACT
      2. INTRODUCTION
      3. SOFTWARE BUSINESS MODELS
      4. BUSINESS MODEL OF OPENBRAVO ERP
      5. IMPORTANT ASPECTS OF A FOS-ERP BUSINESS MODEL
      6. FUTURE RESEARCH DIRECTIONS
    6. Chapter 6: An Exploratory Investigation of the Barriers to the Adoption of Open Source ERP by Belgian SMEs
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. OS-ERP ADOPTION IN BELGIUM
      5. OS-ERP MARKET IN BELGIUM
      6. DISCUSSION
      7. FUTURE RESEARCH
      8. CONCLUSION
    7. Chapter 7: Managing Software Projects with Team Software Process (TSP)
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ADOPTING TSP TO MINIMIZE AND AVOID SOFTWARE PROJECT FAILURE
      5. COMPARATIVE ANALYSIS OF CONVENTIONAL PROJECT MANAGEMENT VERSUS TSP
      6. TSP IMPLEMENTATION BENEFITS
      7. CONCLUSION AND FUTURE RESEARCH
    8. Chapter 8: Fundamental Building Blocks for Security Interoperability in e-Business
      1. ABSTRACT
      2. INTRODUCTION
      3. SECURITY MECHANISMS FOR E-BUSINESS
      4. SECURITY STANDARDS FOR E-BUSINESS
      5. NEW APPROACHES TO END-TO-END SECURITY
      6. CONCLUSION
    9. Chapter 9: Workflow Management Systems in Distributed Environments
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. WORKFLOW MANAGEMENT SYSTEMS
      5. ADVANCE RESERVATION
      6. APPROACHES, IMPLEMENTATIONS AND COMPARISONS
      7. CONCLUSION
    10. Chapter 10: Knowledge Management Processes in Enterprise Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHOD
      5. RESULTS
      6. DISCUSSION
      7. CONCLUSION
    11. Chapter 11: Enterprise Resource Planning Systems in Higher Education
      1. ABSTRACT
      2. INTRODUCTION
      3. DEFINITION OF ENTERPRISE RESOURCE PLANNING
      4. HISTORY OF ERPs IN HIGHER EDUCATION
      5. IMPLEMENTATION DRIVERS
      6. BENEFITS FOR STAKEHOLDERS OF INSTITUTIONS
      7. BARRIERS TO IMPLEMENTATION AND STRATEGIES TO OVERCOME THEM
      8. CONCLUSION
    12. Chapter 12: CRM for Academic Institution and Universities
      1. ABSTRACT
      2. INTRODUCTION
      3. CRM ARCHITECTURE FOR ACADEMIA
      4. ADVANTAGES OF CRM FOR ACADEMIC INSTITUTION AND UNIVERSITIES
      5. FURTHER SCOPE OF STUDY
    13. Chapter 13: Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard
      1. ABSTRACT
      2. INTRODUCTION
      3. CUSTOMER RELATIONSHIP MANAGEMENT
      4. PERFORMANCE MEASUREMENT SYSTEM
      5. BALANCED SCORECARD
      6. BALANCED SCORECARD AND STRATEGIC LINK
      7. BALANCED SCORECARD AND DECISION MAKING
      8. BALANCED SCORECARD AND INFORMATION MANAGEMENT
      9. KNOWLEDGE MANAGEMENT
      10. VALUE CREATION
      11. CONCLUSION
      12. APPENDIX A: METRICS SPECIFICATION FORMAT
      13. APPENDIX B: GOALS FOR INDIVIDUAL METRICS
      14. APPENDIX C: GOALS FOR METRICS SET
      15. APPENDIX D: GOALS FOR MEASUREMENT SYSTEM INFRASTRUCTURES
  7. Section 2: Tools and Technologies
    1. Chapter 14: Customer Relationship Management (CRM) Implementation Intensity and Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHODOLOGY
      5. DISCUSSION, IMPLICATIONS AND CONCLUSION
    2. Chapter 15: The Use of Customer Relationship Management Software in Meta-Enterprises for Virtual Enterprise Integration
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MARKET OF RESOURCES: AN ENVIRONMENT FOR VE INTEGRATION
      5. MARKET OF RESOURCES BUILDING BLOCKS
      6. CONCLUSION
    3. Chapter 16: Evolutionary Architecting of Embedded and Enterprise Software and Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MATURITY MODEL FOR ARCHITECTING
      5. RESULTS FROM APPLYING THE MATURITY MODEL
      6. A PROCESS DESCRIPTION FOR EVOLUTIONARY ARCHITECTING
      7. GENERATE ARCHITECTURAL PREREQUISITES
      8. THE ROLE OF THE ARCHITECT
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
    4. Chapter 17: A Steady-State Framework for Integrated Business Change and Information Systems Development and Maintenance
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: COMPETING VIEWS OF IS DEVELOPMENT
      4. ANALYSIS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    5. Chapter 18: A Transaction-Oriented Architecture for Structuring Unstructured Information in Enterprise Applications
      1. ABSTRACT
      2. INTRODUCTION
      3. STRUCTURE THROUGH TRANSACTIONS
      4. A SIMPLE EXAMPLE: P-H UNIVERSITY
      5. CASE STUDIES
      6. FORMAL CONCEPT ANALYSIS
      7. TRANSACTION-ORIENTED ARCHITECTURE (TOA)
      8. CONCLUSION
    6. Chapter 19: Architecture for Integration and Migration of Information Systems by Using SOA Services across Heterogeneous System Boundaries
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: THE TRANSACTION MODEL
      4. DESCRIPTION OF THE PROPERTIES OF HETEROGENEOUS MODULAR ERP ARCHITECTURE
      5. OVERVIEW OF REPLICATION METHODS FOR HETEROGENEOUS DATABASES
      6. DISTRIBUTED SYSTEM SUPPORT
      7. CONCLUSION AND FUTURE RESEARCH
    7. Chapter 20: Prioritizing Packaged Software Implementation Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. ENTERPRISE RESOURCE PLANNING MIGRATES TO HIGHER EDUCATION
      4. CURRENT EMPHASIS ON FIT AND THE SIGNIFICANCE OF GAPS
      5. DATA COLLECTION AND ANALYSIS
      6. CONCLUSION AND DISCUSSION
    8. Chapter 21: Strategic Ethnography and the Biography of Artefacts
      1. ABSTRACT
      2. INTRODUCTION
      3. SOME SHORTCOMINGS OF EXISTING RESEARCH INTO TECHNOLOGY AND WORK ORGANIZATION
      4. THE NEED FOR NEW KINDS OF RESEARCH PERSPECTIVES
      5. THE BIOGRAPHY OF ARTEFACTS PERSPECTIVE
      6. THE BIOGRAPHY OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEMS
      7. TOWARDS A BIOGRAPHY OF E-INFRASTRUCTURES
      8. SOME RECENT CONCEPTS FOR ANALYSING E-INFRASTRUCTURES
      9. APPLYING THESE CONCEPTS TO ANALYSING HEALTH INFRASTRUCTURES
      10. CONCLUSION
    9. Chapter 22: A New Dynamic Framework for Managing ERP Development and Enterprise Strategy
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERARY FOUNDATION AND BACKGROUND
      4. REFERENCE MODELS
      5. EMPIRICAL CASE STUDIES (RESEARCH METHODOLOGY)
      6. DISCUSSION OF NOVEL DYNAMIC SUSTAINABLE CONCEPTUAL FRAMEWORK FOR ERP SYSTEMS AND INTRA-ENTERPRISE MANAGEMENT
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    10. Chapter 23: Enterprise Resource Planning Acceptance Model (ERPAM)
      1. ABSTRACT
      2. INTRODUCTION
      3. TECHNOLOGICAL ACCEPTANCE MODEL (TAM) AND ERP SYSTEMS
      4. ERP ACCEPTANCE MODEL
      5. METHODOLOGY
      6. RESULTS AND ANALYSIS
      7. SOLUTIONS AND RECOMMENDATIONS
      8. CONCLUSION
      9. APPENDIX: QUESTIONNAIRE ITEMS
    11. Chapter 24: Structuring Knowledge for Enterprise Resource Planning Implementation through an Ontology
      1. ABSTRACT
      2. INTRODUCTION
      3. THE CONCEPTUAL FRAMEWORK
      4. LITERATURE REVIEW
      5. THE ONTOLOGY-BUILDING PROCESS
      6. THE RESULTS
      7. CONCLUSION AND FUTURE RESEARCH
    12. Chapter 25: Establishing and Verifying a Risk Ontology for Surfacing ERP Post-Implementation Risks
      1. ABSTRACT
      2. INTRODUCTION
      3. THE CRITICAL LITERATURE REVIEW PROCESS
      4. ESTABLISHMENT OF THE RISK ONTOLOGY FOR ERP EXPLOITATION
      5. VALIDATING THE RISK ONTOLOGY IN THE CHINESE CONTEXT
      6. REFLECTION ON THE ONTOLOGY ESTABLISHMENT AND VERIFICATION PROCESS
      7. CONCLUSION
    13. Chapter 26: Design, Development, and Implementation of an ERP Security Course
      1. ABSTRACT
      2. INTRODUCTION
      3. SECURITY CONSIDERATION
      4. ERP COURSE FUNDAMENTALS
      5. CREATION OF A SPECIFIC ERP SECURITY COURSE
      6. CONCLUSION
    14. Chapter 27: Mapping and Data Base Modeling for Public Sector Strategic Enterprise Resource Planning
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH AIM
      5. CONCLUSION
    15. Chapter 28: Project Management-Based Design for Online Learning
      1. ABSTRACT
      2. INTRODUCTION
      3. DIMENSIONS, COMPONENTS, AND CHARACTERISTICS OF PROJECT MANAGEMENT-BASED ONLINE LEARNING DESIGN (PMBOLD)
      4. CONCLUSION
  8. Section 3: Frameworks and Methodologies
    1. Chapter 29: Project Management for a University-Sponsored Online High School
      1. ABSTRACT
      2. URBAN UNIVERSITY OVERVIEW
      3. RESEARCH DESIGN
      4. DISCUSSION
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
      7. APPENDIX
    2. Chapter 30: eTTCampus
      1. ABSTRACT
      2. INTRODUCTION
      3. ORGANIZATION BACKGROUND
      4. SETTING THE STAGE
      5. METHODOLOGY
      6. EVALUATION PROCESSES AND TECHNIQUES
      7. EVALUATION ANALYSIS: PROCESSES
      8. CURRENT CHALLENGES
      9. SOLUTIONS AND RECOMMENDATIONS
    3. Chapter 31: Developing Professional Competence in Project Management Using E-Simulation on Campus
      1. ABSTRACT
      2. INTRODUCTION
      3. PROFESSIONAL COMPETENCE
      4. CASE STUDY: IT PROJECT MANAGEMENT AT RMIT UNIVERSITY
      5. EVALUATION OF THE SIMULATION LEARNING EXPERIENCE
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    4. Chapter 32: Adaptive Learning Cycle to Improve the Competence-Building for Enterprise Systems in Higher Education
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ENTERPRISE SYSTEMS IN HIGHER EDUCATION
      5. STATE-OF-THE-ART
      6. PROBAS
      7. REQUIREMENTS ANALYSIS
      8. CONCEPT OF AN ADAPTIVE LEARNING CYCLE
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
    5. Chapter 33: Learn to Learn to Integrate ERP-Systems and Content Knowledge Using Problem Based Learning and Cases
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ERP-SYSTEMS AS A PEDAGOGICAL TOOL: A LEARNING PROCESS
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    6. Chapter 34: Cost Estimation in E-Learning Design Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. PROJECT MANAGEMENT
      5. E-LEARNING INSTRUCTION DESIGN
      6. ERRORS THAT MIGHT BE MADE IN E-LEARNING PROJECT MANAGEMENT
      7. ORGANIZATION STRUCTURE FOR E-LEARNING SYSTEMS
      8. COST ESTIMATION IN E-LEARNING PROJECT DESIGN
      9. FUTURE TRENDS
      10. CONCLUSION
    7. Chapter 35: ERP Promises in the United Arab Emirates Educational Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. ERP APPLICATIONS IN EDUCATIONAL SECTOR
      4. SCHOOL ERP SOLUTION
      5. ERP USAGE IN UAE SCHOOLS
      6. IMPLEMENTATION STAGES
      7. FUTURE CHALLENGE
    8. Chapter 36: ERP Systems in Arab Education Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. CHAPTER STUDY
      5. RECOMMENDATIONS
      6. CONCLUSION
    9. Chapter 37: An Analytical Survey of Free/Open Source ERP Systems and their Potential Marketplace in Brazil
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FOS-ERP PROJECTS SURVEY
      5. MAJOR FOS-ERP PROJECTS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    10. Chapter 38: E-Government Management Practice
      1. ABSTRACT
      2. INTRODUCTION
      3. THE PURPOSE OF THIS CHAPTER
      4. LITERATURE REVIEW
      5. DEFENCE DEVELOPS AN ERP MODEL
      6. CONCLUSION
    11. Chapter 39: Advantages, Limitations, and Solutions in the Use of ERP Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. ERP SYSTEMS: LITERATURE REVIEW
      4. METHODOLOGY
      5. CASE STUDY: RESULTS
      6. CONCLUSION
    12. Chapter 40: The Use of Experts Panels in ERP Cost Estimation Research
      1. ABSTRACT
      2. INTRODUCTION
      3. CHAPTER OVERVIEW
      4. THE EXPERTS PANEL
      5. EXPERTS PANEL IN CONTRAST WITH DELPHI AND FOCUS GROUPS TECHNIQUES
      6. CONCLUSION AND FUTURE RESEARCH AVENUES
    13. Chapter 41: Using ICT to Overcome Constraints in the Agriculture Value Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. ICT APPLICATIONS IN AGRICULTURE
      4. AGRICULTURAL PRODUCTION VIEWED FROM THE PERSPECTIVE OF “PROJECT MANAGEMENT”
      5. CONCLUSION
    14. Chapter 42: University of Ottawa Department of Family Medicine Faculty Development Curriculum Framework
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE FACULTY DEVELOPMENT CURRICULUM FRAMEWORK
      5. TEACHING AND LEARNING STRATEGIES
      6. EVALUATIONS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. APPENDIX A: AGENDA FOR ESSENTIAL TEACHING SKILLS FOR PRECEPTORS IN FAMILY MEDICINE
      10. APPENDIX B: TEACHING SESSION EVALUATION FORM
    15. Chapter 43: Building Efficient Assessment Applications with Personalized Feedback
      1. ABSTRACT
      2. INTRODUCTION
      3. THE RESEARCH CONTEXT
      4. PURPOSE OF THE RESEARCH
      5. THE RESEARCH METHODOLOGY
      6. THE REQUIREMENTS MODEL
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    16. Chapter 44: Applying Semantic Web Technologies to Meet the Relevant Challenge of Customer Relationship Management for the U.S. Academic Libraries in the 21st Century Using 121 e-Agent Framework
      1. ABSTRACT
      2. INTRODUCTION
      3. RELEVANCE CHALLENGES OF U.S. ACADEMIC LIBRARIES DEFINED
      4. IN SEARCH OF A SCALABLE APPROACH FOR STAYING RELEVANCE IN THE 21 CENTURY
      5. SEMANTIC WEB TECHNOLOGIES SIMPLIFIED
      6. ADOPTION OF SEMANTIC WEB REACHED THE CRITICAL MASS WITH KILLER APPLICATIONS EXEMPLIFIED
      7. 121 E-AGENT FRAMEWORK DEFINED
      8. THE 121 E-AGENT COMPONENTS
      9. DATA WAREHOUSING AND OLAP FOR 121 E-AGENT FRAMEWORK
      10. DATA MINING, OLAP AND ONLINE ONTOLOGICAL PROCESSING FOR THE 121 E-AGENT FRAMEWORK
      11. DECISION SUPPORT SYSTEMS (DSS) FOR THE 121 E-AGENT FRAMEWORK
      12. GEOGRAPHIC INFORMATION SYSTEMS FOR THE 121 E-AGENT FRAMEWORK
      13. ARTIFICIAL INTELLIGENCE FOR THE 121 E-AGENT FRAMEWORK
      14. EXPERT SYSTEMS IN THE 121 E-AGENT FRAMEWORK
      15. GENERIC ALGORITHMS IN THE 121 E-AGENT FRAMEWORK
      16. ARTIFICIAL NEURAL NETWORKS (ANN) IN THE 121 E-AGENT FRAMEWORK
      17. FUZZY LOGIC IN THE 121 E-AGENT FRAMEWORK
      18. INTELLIGENT AGENTS IN THE 121 E-AGENT FRAMEWORK
      19. SYSTEMS DEVELOPMENT, INFRASTRUCTURE AND INTEGRATION FOR THE 121 E-AGENT FRAMEWORK USING SEMANTIC WEB TECHNOLOGIES
      20. SYSTEM DEVELOPMENT METHODOLOGY FOR THE 121 E-AGENT FRAMEWORK
      21. CONCEPTUAL IT INFRASTRUCTURE AND INTEGRATION FOR THE 121 E-AGENT FRAMEWORK
      22. FUTURE FUNCTIONAL IMPROVEMENT IN PLANNING
      23. CONCLUSION
  9. Section 4: Cases and Applications
    1. Chapter 45: Why Select an Open Source ERP over Proprietary ERP?
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FACTORS THAT MOTIVATE SMES TO SELECT OPEN SOURCE ERP
      5. RESEARCH METHODS
      6. EMPIRICAL FINDINGS
      7. ANALYTICAL DISCUSSION
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
    2. Chapter 46: Security Management Issues for Open Source ERP in the NGN Environment
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SECURITY ISSUES IN FOS ERP SYSTEMS
      5. SECURING THE NETWORK INFRASTRUCTURE
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    3. Chapter 47: Consequences of Disruptive Technology
      1. ABSTRACT
      2. INTRODUCTION
      3. TECHNOLOGY MANAGEMENT
      4. BUSINESS OPERATIONS VIEW OF DISRUPTIVENESS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    4. Chapter 48: Information Security Threats in ERP Enabled E-Governance
      1. ABSTRACT
      2. INTRODUCTION
      3. ERP ENABLED E-GOVERNANCE INFORMATION SECURITY LITERATURE REVIEW
      4. SECURITY IN ERP BASED E-GOVERNANCE
      5. TECHNIQUES FOR OVERCOMING INFORMATION SECURITY CHALLENGES
      6. CONCLUSION
    5. Chapter 49: Mobile Information Communication Technologies and Construction Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. MOBILE COMMUNICATIONS AND CONSTRUCTION INDUSTRY
      4. INDIAN CONSTRUCTION INDUSTRY
      5. CASE STUDY: RENOVATION AND EXPANSION OF INDIRA GANDHI INTERNATIONAL AIRPORT – NEW DELHI – INDIA
      6. DISCUSSION
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    6. Chapter 50: The Engineering Project as Story and Narrative
      1. ABSTRACT
      2. INTRODUCTION
      3. THE PROJECT: FIRST FACTORY
      4. PROJECT, STORY, AND NARRATIVE
      5. THE FAILED PROJECT THAT LIVED ON
      6. CONCLUSION
    7. Chapter 51: Preparing People to Manage, Support and Use Enterprise Systems in an Arabian Gulf Context
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CURRENT CHALLENGES FACING STAKEHOLDERS' PREPARATION
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    8. Chapter 52: Mapping a Typology for Identifying the Culturally-Related Challenges of Global Virtual Teams
      1. ABSTRACT
      2. INTRODUCTION
      3. CROSS-CULTURAL THEORETICAL FRAMEWORK
      4. DEVELOPING A CULTURAL TYPOLOGY FOR GLOBAL VIRTUAL TEAMS
      5. RESEARCH PERSPECTIVES ON EXPLORING CULTURAL CHALLENGES OF GLOBAL VIRTUAL TEAMS
      6. PRACTICAL IMPLICATIONS OF GLOBAL VIRTUAL TEAMS
      7. FUTURE RESEARCH DIRECTIONS
    9. Chapter 54: Web 2.0 and Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. CULTURE, TECHNOLOGY AND THE POSSIBILITY OF COLLECTIVE REASONING AND KNOWLEDGE
      4. WHAT IS IN THE WEB 2.0 TO HELP MANAGING PROJECTS?
      5. THE BRAZILIAN PANORAMA OF PROJECT MANAGEMENT
      6. SUMMARIZING THE FRAMEWORK FOR OUR ANALYSIS
      7. CASES OF OUR EXPERIENCE
      8. CONCLUSION
    10. Chapter 55: Exploding Web 3.0 and Web 2.0 for Sales Processes Definition
      1. ABSTRACT
      2. INTRODUCTION
      3. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
      4. CRM AND WEB 2.0 TECHNOLOGIES
      5. WEB 3.0 TECHNOLOGIES
      6. WEB 3.0, SEMANTIC WEB AND CRM
      7. EXPLODING THE AVAILABLE TECHNOLOGY
      8. COLLABORATIVE SALES SUPPORTING SYSTEM FRAMEWORK
      9. A NEW SOCIAL AND KNOWLEDGE-BASED SALES SUPPORTING ARCHITECTURE
      10. FUTURE RESEARCH DIRECTIONS
      11. CONCLUSION
    11. Chapter 56: eLearning Project Management for Innovation Management
      1. ABSTRACT
      2. INTRODUCTION: THE ITIN STRUCTURAL CHANGE TO MATCH PROJECT BASED LEARNING
      3. BACKGROUND: TEAM PROJECT-BASED ELEARNING FOR SMALL GROUPS COLLABORATION
      4. TEAMWORK SKILLS AND ASSESSMENT: SMALL-GROUP TEAMWORK PERCEPTIONS
      5. THE CASE STUDIES AT ITIN: METHODOLOGY
      6. DISCUSSION
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    12. Chapter 57: Accessibility Implementation for Disabled Students in PMBOLD Environments
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ISSUES, CONTROVERSIES, PROBLEMS
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH
      7. CONCLUSION
      8. APPENDIX
    13. Chapter 58: Evaluating the Success of ERP Systems' Implementation
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH METHODOLOGY
      4. RESEARCH QUESTIONS
      5. STUDY RESULTS
      6. RESULTS
      7. CONCLUSION
      8. FUTURE WORK
  10. Section 5: Issues and Challenges
    1. Chapter 53: From Silos to Sharing
      1. ABSTRACT
      2. BACKGROUND
      3. SETTING THE STAGE
      4. CASE DESCRIPTION
      5. LESSONS LEARNED FROM THE IMPLEMENTATION OF AN ERP
      6. CURRENT CHALLENGES FACING THE ORGANIZATION
      7. NOTE
    2. Chapter 59: Project Management Practices and Project Manager Traits as a Key to Successful Information Systems Implementation
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHODOLOGY
      5. PERSONAL TRAITS AND DESIRABLE QUALITIES
      6. BEST PRACTICES OF DOS AND DON’TS
      7. CONCLUSION
      8. APPENDIX
    3. Chapter 60: Enterprise Information Systems Adoption in Iberian Large Companies
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH FOCUS, DESIGN AND METHOD
      5. DATA ANALYSIS AND RESULTS
      6. FUTURE TRENDS
      7. CONCLUSION
      8. APPENDIX
    4. Chapter 61: The Role of Management Consultants in Long-Term ERP Customization Trajectories
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. THEORETICAL FRAMEWORK
      5. RESEARCH METHODOLOGY
      6. CASE DESCRIPTION AND ANALYSIS
      7. DISCUSSION
      8. CONCLUSION
    5. Chapter 62: Green IT Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. GREEN IT PROJECT SUCCESS EVALUATION WITHIN ORGANIZATIONS
      5. GREEN IT PROJECT PERFORMANCE EVALUATION AND FOLLOW-UP WITHIN ORGANIZATIONS
      6. MODEL FOR GREEN IT PROJECT MANAGEMENT
      7. SOLUTION DEVELOPMENT PROJECT OR STAGE
      8. SUGGESTIONS FOR FURTHER DEVELOPMENT
      9. CONCLUSION
    6. Chapter 63: A Multi-Agent Knowledge Management System for Reactive and Proactive Knowledge Supply
      1. ABSTRACT
      2. INTRODUCTION
      3. STATE OF THE ART
      4. AN AGENT-BASED ARCHITECTURE
      5. KNOWLEDGE MANAGEMENT SOFTWARE AGENTS
      6. DISCUSSION AND FUTURE WORK
    7. Chapter 64: Management Practices in Exploration and Production Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. PROJECT MANAGEMENT
      4. HEALTH, SAFETY AND ENVIRONMENT (HSE) MANAGEMENT
      5. QUALITY MANAGEMENT
      6. CONCLUSION
    8. Chapter 65: On Predicting the Results of Applying Workflow Management in a Healthcare Context
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CASE SETTING
      5. RESULTS
      6. DISCUSSION AND CONCLUSION
    9. Chapter 66: A Survey of Scheduling and Management Techniques for Data-Intensive Application Workflows
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORK
      4. TERMS AND DEFINITIONS
      5. ABSTRACT MODEL OF A WORKFLOW MANAGEMENT SYSTEM
      6. SURVEY
      7. FUTURE DIRECTIONS
      8. CONCLUSION
    10. Chapter 67: Predicting Temporal Exceptions in Concurrent Workflows
      1. ABSTRACT
      2. INTRODUCTION
      3. OVERVIEW
      4. CRITICAL PATHS IN WORKFLOWS
      5. PREDICTING TEMPORAL EXCEPTIONS
      6. EXAMPLE
      7. EXPERIMENT
      8. RELATED WORK
      9. CONCLUSION
    11. Chapter 68: Quality of Service Monitoring, Diagnosis, and Adaptation for Service Level Management
      1. ABSTRACT
      2. INTRODUCTION
      3. QoS MANAGEMENT FRAMEWORK AND ARCHITECTURE FOR SLM
      4. MONITORING APPROACHES IN QoS MANAGEMENT
      5. DIAGNOSIS APPROACHES IN QoS MANAGEMENT
      6. CONFIGURABLE ADAPTATIONS
      7. A CASE STUDY AND TEST RESULTS
      8. RELATED WORK AND DISCUSSIONS
      9. CONCLUSION AND FUTURE WORK
    12. Chapter 69: So Into It They Forget What Time It Is?
      1. ABSTRACT
      2. INTRODUCTION
      3. WORKING HOURS IN THE VIDEO GAME INDUSTRY
      4. INTERPRETATIVE FRAMEWORK: IMPORTANCE OF THE PORTFOLIO AND REPUTATION IN GETTING HIGHLY SKILLED, HIGHLY MOBILE WORKERS ON BOARD
      5. OVERTIME HOURS OF OUR RESPONDENTS
      6. HOW IS SUCH WILLINGNESS TO WORK UNPAID OVERTIME FOSTERED?
      7. CONCLUSION
    13. Chapter 70: Managing Organizational Change
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SUMMARY OF BEST PRACTICES FROM THE ABOVE APPROACHES
      5. REVIEW OF SELECTED RESEARCH STUDIES ON CHANGE MANAGEMENT
      6. MAIN FOCUS OF THE CHAPTER
      7. EXEMPLAR CASE STUDY
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
    14. Chapter 71: Assessing Workflow Ability of ERP and WfM Systems for Implementing Business Processes
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND AND RELATED WORK
      4. WORKFLOW ABILITY EVALUATION
      5. EMPIRICAL STUDY
      6. CONCLUSION
  11. Section 6: Emerging Trends
    1. Chapter 72: Flexibility for Distributed Workflows
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DISTRIBUTED WORKFLOW EXECUTION IN ADEPT
      5. REALIZING AD-HOC CHANGES IN A DISTRIBUTED WFMS
      6. DISTRIBUTED EXECUTION OF A MODIFIED WORKFLOW INSTANCE
      7. PROOF-OF-CONCEPT PROTOTYPE
      8. DISCUSSION
      9. SUMMARY AND OUTLOOK
    2. Chapter 73: Workflow Management and Mobile Agents
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RELATED WORK
      5. REQUISITES OF THE UBIQUITOUS SCENARIOS AND ARCHITECTURE
      6. IMPLEMENTATION AND BENCHMARK
      7. FUTURE DIRECTIONS
      8. CONCLUSION
    3. Chapter 74: Training of Avatar Moderator in Sliding Mode Control Environment for Virtual Project Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. SLIDING MODE CONTROL ENVIRONMENT FOR AVATAR LIFE
      5. THE PRINCIPLE OF PRACTICAL TENDENCY IN AVATAR TRAINING
      6. EVERYDAY ROUTINE PROBLEMS WHICH SOLUTION INVOLVES KNOWLEDGE IN AVATAR TRAINING PROCESS
      7. THE GOALS OF AVATAR TEACHING WITH RESPECT TO THE CONTEMPORARY CONTENT OF THE PRINCIPLE OF PRACTICAL TENDENCY IN TRAINING
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
    4. Chapter 75: Innovative Approaches in Project Management Blended Education
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. TEACHING THE PROJECT PLANNING AND SCHEDULING; THE RESOURCE LEVELING PROBLEM
      5. AN AGENT-BASED MODEL FOR THE RESOURCE LEVELING PROBLEM
      6. THE SIMULATION SOFTWARE
      7. THE SIMULATION DESIGN
      8. THE SIMULATION EXPERIMENT EVALUATION
      9. CONCLUSION AND FUTURE WORK
    5. Chapter 76: Serious Games Applied to Project Management Teaching
      1. ABSTRACT
      2. INTRODUCTION
      3. PROJECT MANAGEMENT
      4. ANALYSIS OF SERIOUS GAMES FOR PROJECT MANAGEMENT
      5. ANALYSIS OF A SERIOUS GAME APPLIED TO AN UNDER GRADUATION COURSE
      6. RECOMMENDATIONS
      7. FINAL CONSIDERATIONS
    6. Chapter 77: Knowledge Management and Project Management in 3D
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
    7. Chapter 78: Free and Open Source ERP
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DISTINCTION
      5. RESPONSIBILITY
      6. EMPIRICAL FRAMEWORK STUDIES
      7. COMPLIANCE
      8. COEXISTENCE FRAMEWORK OF FOS-ERP WITH P-ERP
      9. USER PERCEPTION
      10. DIRECTIONS FOR FUTURE RESEARCH
      11. CONCLUSION
    8. Chapter 79: Institutional Knowledge Repositories
      1. ABSTRACT
      2. INTRODUCTION
      3. INSTITUTIONAL REPOSITORY (IR)
      4. ENTERPRISE RESOURCE PLANNING (ERP)
      5. CONCLUSION
    9. Chapter 80: Sentiment Analysis in Business Intelligence
      1. ABSTRACT
      2. INTRODUCTION
      3. THE ORIGINS OF SENTIMENT ANALYSIS
      4. ANALYZING CUSTOMER OPINIONS: STATING THE PROBLEM
      5. CURRENT APPLICATIONS
      6. CONCLUSION
    10. Chapter 81: Considerations of Adapting Service-Offering Components to RESTful Architectures
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND RELATED WORK
      4. ADAPTATION CONSIDERATIONS
      5. ADAPTATION PROCESS AND FRAMEWORK
      6. DISCUSSION: OPEN CHALLENGES AND LIMITATIONS
      7. SUMMARY AND FUTURE DIRECTIONS
    11. Chapter 82: The Role of Emerging Technologies in Developing and Sustaining Diverse Suppliers in Competitive Markets
      1. ABSTRACT
      2. INTRODUCTION AND BACKGROUND
      3. CONCEPTUAL PERSPECTIVES ON SUPPLIER DIVERSITY
      4. EXTENT AND REACH OF MINORITY FIRM OWNERSHIP
      5. SUPPLY BASE REDUCTION AND MINORITY SUPPLIERS
      6. INTEGRATING TECHNOLOGY, SUPPLIER DIVERSITY, AND SUPPLY BASE RATIONALIZATION
      7. THE NEXT STEPS: DIVERSITY, TECHNOLOGY, AND COMPETITIVE MARKETPLACES
      8. CONCLUDING THOUGHTS
    12. Chapter 83: A Framework for Enabling Dynamic E-Business Strategies via new Enterprise Paradigms and ERP Solutions
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW AND THEORETICAL BACKGROUND
      4. REFERENCE MODELS
      5. EMPIRICAL CASE STUDIES (RESEARCH METHODOLOGY)
      6. DISCUSSION OF NOVEL DYNAMIC SUSTAINABLE CONCEPTUAL FRAMEWORK FOR ENABLING DYNAMIC E-BUSINESS VIA SCI, INTRA-ENTERPRISE MANAGEMENT AND ERP SYSTEMS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION