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FINANCIAL METRICS

“Knowledge assets, like money or equipment, exist and are worth cultivating only in the context of strategy.”

THOMAS A. STEWART, INTELLECTUAL CAPITAL: THE NEW WEALTHOF ORGANIZATIONS

There are three inevitable questions that will arise when developing your enterprise knowledge portal initiative: What is this going to cost? Will the enterprise knowledge portal be worth the investment? How can I measure my results to determine if the enterprise knowledge portal solution has been effective? These can be difficult questions to answer. You will want to include some information on the return for “managing knowledge.” This is even more ...

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