APPENDIX C: RECOMMENDED READING
Business Intelligence
De Ville, Barry. Microsoft Data Mining: Integrating Business Intelligence for E-Commerce and Knowledge Management. Woburn, MA: Butterworth-Heinemann, 2001.
Sullivan, Dan. Document Warehousing and Text Mining: Techniques for Improving Business Operations, Marketing, and Sales. New York: John Wiley & Sons, 2001.
Collaboration and Communities
Cohen, Don, and Laurence Prusak. In Good Company: How Social Capital Makes Organizations Work. Boston, MA: Harvard Business School Publishing, 2001.
Davenport, Thomas H., and Laurence Prusak. Working Knowledge. Boston, MA: Harvard Business School Publishing, ...
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