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Enterprise IT Governance, Business Value and Performance Measurement

Book Description

Today, many organizations use Control Objectives for Information and related Technology (Cobit) in their planning and control cycle of IT, in order to ensure that IT brings value to their businesses. One lesson learned through IT governance is that realizing value from IT requires a mature organization that can deliver such value. Performance measurement and management, therefore, is a key element in realizing business value through IT.Enterprise IT Governance, Business Value and Performance Measurement reports on high-level academic research outcomes, providing evidence-based insight into the management and contribution of IT within organizations. It also offers practical insights, models, and tools that are instrumental in gaining business value from IT. With contributions from 35 international professionals, this valuable reference appeals to both academic and practitioners in the field of IT management and business and IT alignment.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. EDITORIAL ADVISORY BOARD
    2. LIST OF REVIEWERS
  5. Preface
    1. READERSHIP
    2. ORGANIZATION
    3. OVERVIEW
    4. CONCLUSION
  6. Acknowledgment
  7. Section 1: IT Governance Implementation
    1. Chapter 1: Frameworks for IT Governance Implementation
      1. ABSTRACT
      2. INTRODUCTION
      3. ITIL V3
      4. COBIT 4.1
      5. COMPARISON ITIL V3 AND COBIT 4.1
      6. CONCLUSION
    2. Chapter 2: Practical Approach for Implementation of Governance Process in IT
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MODELS OF ORGANIZATIONAL STRUCTURE FOR IT GOVERNANCE
      5. CONCLUSION
      6. FUTURE TRENDS
      7. Appendix A: Description of Area (IT Governance)
      8. Appendix B: Description of Area (Assessment of Results)
      9. Appendix C: Description of Area (Support to Frameworks)
    3. Chapter 3: Adoption of Information Technology Governance in the Electronics Manufacturing Sector in Malaysia
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHODOLOGY
      5. DATA ANALYSIS
    4. Chapter 4: Is the Perceived IT Governance Maturity Level Enough?
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. RESEARCH METHODOLOGY
      5. CASE STUDY
      6. CONCLUSION AND DISCUSSION
      7. Appendix
    5. Chapter 5: IT-Assurance with CobiT
      1. ABSTRACT
      2. INTRODUCTION
      3. GOALS OF IT-ASSURANCE
      4. PERFORMING IT-ASSURANCE
      5. IT-ASSURANCE AS AN AREA OF APPLICATION FOR COBIT
    6. Chapter 6: On the Determinants of Enterprise Risk Management Implementation
      1. ABSTRACT
      2. INTRODUCTION
      3. PRIOR RESEARCH AND HYPOTHESES DEVELOPMENT
      4. SAMPLE SELECTION
      5. RESEARCH METHOD AND DEFINITION OF VARIABLES
      6. SENSITIVITY ANALYSIS
      7. CONCLUSION
  8. Section 2: Business Value & Strategic Alignment
    1. Chapter 7: The Business Value of IT
      1. ABSTRACT
      2. INTRODUCTION
      3. VALUATION METHODS
      4. WHAT IS MISSING?
      5. A COMPREHENSIVE SELECTION MODEL
      6. DISCUSSION
      7. CONCLUSION
    2. Chapter 8: Developing a Tool to Enhance Strategic Alignment Towards Business Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CREATING LINKAGES BETWEEN CONCEPTS
      5. I-FIT MODEL: COMBINED BUILDING BLOCKS
      6. DEVELOPING THE TOOL: INTRODUCING THE QUICKSCAN
      7. INITIAL USE OF THE QUICKSCAN TOOL
      8. CONCLUSION AND SUGGESTIONS FOR FURTHER RESEARCH
    3. Chapter 9: The Relationship between Business Strategy, IT Strategy and Alignment Capability
      1. ABSTRACT
      2. INTRODUCTION
      3. ALIGNING BUSINESS AND IT STRATEGIES
      4. ALIGNMENT CAPABILITY
      5. CASE 1: NIBC MERCHANT BANK
      6. CASE 2: ALEX INVESTMENT BANK
      7. COMPARISON OF THE TWO CASES
      8. CONCLUSION
      9. DISCUSSION AND LIMITATIONS
    4. Chapter 10: On Leadership, Intellectual Capital Creation and IT Governance
      1. ABSTRACT
      2. INTRODUCTION
      3. A LITTLE THEORY
      4. FOUR EXEMPLARS
      5. CONCLUSION
  9. Section 3: Performance Measurement & Resources Management
    1. Chapter 11: The Benefits of an E-Business Performance Measurement System
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. E-BUSINESS PERFORMANCE MEASUREMENT LITERATURE
      5. THE RESEARCH
      6. FINDINGS
      7. FUTURE TRENDS
      8. CONCLUSION
    2. Chapter 12: The Application of Fuzzy Performance Modelling Procedures in Extended Enterprise Performance Measurement
      1. ABSTRACT
      2. INTRODUCTION
      3. PERFORMANCE MEASURES IN THE INTER-ORGANISATIONAL ENVIRONMENT: THE EXTANT LITERATURE
      4. BALANCED SCORECARD FOR EE PERFORMANCE MEASUREMENT
      5. THE CONSTRUCTION OF PERFORMANCE MODEL & ITS RELATED MEASUREMENT METHOD FOR EE
      6. PROCEDURAL FRAMEWORK FOR EE PERFORMANCE MEASUREMENT
      7. DISCUSSION AND CONCLUSION
    3. Chapter 13: Personnel Performance Management in IT eSourcing Environments
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CONCLUSION
    4. Chapter 14: Performance Measurement in an Outsourcing Environment
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CASE STUDY 1: UK RETAIL GROUP
      5. CASE STUDY 2: INTERNATIONAL BANKING INSTITUTION
      6. CONCLUSION
    5. Chapter 15: Technology Partner Governance
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. A PLACE FOR IT VENDOR GOVERNANCE
      5. MULTI TECHNOLOGY PARTNER GOVERNANCE
      6. CONCLUSION
      7. Appendix A: Reasons to Outsource (Barker; 1992)
  10. Compilation of References
  11. About the Contributors