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Enterprise Information Systems and Implementing IT Infrastructures: Challenges and Issues

Book Description

Enterprise Information Systems and Implementing IT Infrastructures: Challenges and Issues aims at identifying potential research problems and issues in EIS, allowing research scholars and practitioners to develop suitable strategies and operational policies for EIS, thus improving communication within organizations. The cutting-edge research discussed in this book intends to spark the discussion of new ideas and developments in the field of EIS amongst researchers and practitioners.

Table of Contents

  1. Copyright
  2. Editorial Advisory Board
  3. List of Reviewers
  4. Foreword
  5. Preface
  6. Acknowledgment
  7. 1. Challenges and Issues in Enterprise Information Systems
    1. 1. Engineering the Coordination Requirements in Cross-Organizational ERP Projects: A Package of Good Practices
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND RELATED WORK
        1. Coordination Requirements in ERP Projects
        2. Insights from Related Work on (Cross-)Organizational Coordination in Information Systems Research and in Requirements Engineering
        3. The Approach to Designing a Solution to Coordination Requirements
        4. Deriving a Coordination Complexity Model
        5. Augmenting the State-of-the-Art Requirements Engineering Practice
        6. Early Evaluation of the Practices
        7. Focus Group Planning
        8. Results from the Two Stages of Focus Group interaction
        9. Limitations of the Focus Group Study
      4. CONCLUSION
      5. REFERENCES
      6. ADDITIONAL READING
    2. 2. Agile Software Development for Customizing ERPs
      1. ABSTRACT
      2. INTRODUCTION
      3. AGILE SOFTWARE DEVELOPMENT
        1. Ubiquitous Language
        2. Test-Driven Development
        3. Continuous Integration
        4. Emergent Design
        5. Expressive Code
        6. Agile and ERP
      4. MAPPING AGILE AND LD TO ERP CUSTOMIZATION
        1. Iterative and Incremental Development
        2. Ubiquitous Language
        3. Test-Driven Development
        4. Continuous Integration
        5. Emergent Design
        6. Limitations to the Agile Approach in ERP
        7. Cultural Limitations
        8. Technical Limitations
        9. Language Limitations
      5. CONCLUSION AND RESEARCH DIRECTIONS
      6. REFERENCES
        1. KEY TERMS AND DEFINITIONS
      7. ENDNOTES
    3. A. APPENDIX - ERP5 BASIC PRINCIPLES
      1. ERP5
        1. Using ERP5 Framework to Support Agile Development
    4. 3. Software Components for ERP Applications
      1. ABSTRACT
      2. INTRODUCTION
      3. PROBLEM OF CURRENT ERP DESIGN
      4. CBSE AND ERP SYSTEM CHARACTERISTICS
        1. Requirements Engineering Method and Erp Maturity Model
      5. COMPONENT MODEL AND COMPONENT BASED DEVELOPMENT PROCESS FOR ERP PROJECTS
      6. CASE STUDY: DISTRIBUTED PROCESSING SYSTEM FOR A MANUFACTURING COMPANY
        1. Component-Oriented Design
      7. CONCLUSION
      8. REFERENCES
    5. 4. Application of Software Metrics in ERP Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. SOFTWARE METRICS PLAN (SMP)
      4. DISCUSSION
      5. REFERENCES
    6. 5. ERP Implementation in a Steel Major in India
      1. ABSTRACT
      2. INTRODUCTION
      3. CHALLENGES TOWARDS THE GOAL
        1. Moving Toward Enterprise Resource Planning
        2. Project Preparation and Vendor Selection
      4. OG&F: 1998-2001
        1. The Implementation
          1. Project Preparation Phase
          2. Business Blueprint 'Design'
          3. Realization 'Build'
          4. Final Preparation 'Transition'
        2. The Results of OG&F
          1. Improved Information Visibility and Customer Service
        3. Moving Ahead
      5. SAP EXTENSION: 2000- 2005
        1. Project Management / Organization Structure
          1. Top Executives
          2. Working Teams
          3. Supporting Teams Steering Committee
          4. IT Support Groups
        2. Change Management
        3. Training and Knowledge Transfer
          1. Specialization Competency
          2. End User Training
          3. Hand Holding
        4. Implementation
        5. Noticeable Changes and Obstacles
        6. Technical Challenge
          1. Need to Build Complex Interfaces
        7. Incorporation of mySAP.com
        8. Results of 'SAP Extension'
        9. SAP Competence Centre
          1. The Benefits from SAP Implementation
          2. Overdue-Debt Reduction
          3. Finished-Goods-Inventory Reduction
          4. Improved Gross Margins
          5. Working Capital Reduction
          6. Improved Maintenance— Reduction in Breakdowns
      6. CONCLUSION
      7. REFERENCES
      8. ENDNOTES
    7. B. APPENDIX
    8. 6. Implementation of ERP Systems: A Seven Stage Adoption Model
      1. ABSTRACT
      2. INTRODUCTION
        1. What are ERP Systems
      3. LITERATURE REVIEW
        1. ERP Implementation Models
        2. The Identification of ERP Implementation Success Factors
      4. NEED FOR THE SEVEN STAGE ADOPTION MODEL
      5. ENTERPRISE SYSTEMS (ES) ADOPTION MODEL
        1. Expectation Management Stage
        2. Foundation Stage
        3. Business Process Streamlining Stage
        4. Implementation Stage
        5. Data Exploitation Stage
        6. Extension Stage
        7. Innovation Stage
      6. CONCLUSION
      7. REFERENCES
    9. 7. Understanding Based Managing Support Systems: The Future of Information Systems
      1. ABSTRACT
      2. INTRODUCTION TO COGNITIVE DATA ANALYSIS
      3. SEMANTIC ANALYSIS IN THE COGNITIVE DATA ANALYSIS PROCESS
      4. ALGORITHMS FOR THE SEMANTIC REASONING, INTERPRETATION AND MEANING-BASED ANALYSIS OF DATA
      5. UBMSS SYSTEMS AS AN ELEMENT OF COGNITIVE DATA INTERPRETATION AND EFFECTIVE MANAGEMENT
        1. An Example Ubmss System Illustrating Cognitive Data Interpretation Methods for the Efficient Management of the Investment Process
      6. CONCLUSION
      7. ACKNOWLEDGMENT
      8. REFERENCES
    10. 8. EIS for Consumers Classification and Support Decision Making in a Power Utility Database
      1. ABSTRACT
      2. INTRODUCTION
      3. OBJECTIVES
      4. OVERVIEW ON FRAUD DETECTION
      5. UTILITY DISTRIBUTION COMPANIES
      6. BUSINESS MANAGEMENT INFORMATION
      7. METHODOLOGY
      8. INTEGRATION
      9. BASIC ARCHITECTURE
      10. INFORMATION PREPROCESSING
      11. PROPOSED ARCHITECTURE
        1. Rule Based Expert System
        2. Data Mining
        3. Text Mining
      12. VERIFICATION AND VALIDATION METHODOLOGY
      13. EXPERIMENTAL RESULTS
      14. CONCLUSION
      15. REFERENCES
      16. KEY TERMS AND DEFINITIONS
    11. 9. Enhancing the Electronic Customer Relationship Management through Data Mining: A Business Intelligence Approach
      1. ABSTRACT
      2. INTRODUCTION
        1. Missions and Learning Outcomes of the Chapter
        2. What is an eCRM?
        3. eCRM Architecture and Components
          1. Key Components of eCRM
        4. Customer Lifecycle (CLC)
        5. Relating eCRM with CLC
      3. DATA WAREHOUSE & DATA MINING
        1. Introduction
        2. i) Meta Data
        3. ii) Dormant Data
          1. Online Analytical Processing (OLAP) in eCRM
      4. DATA MINING TECHNIQUES
      5. ECRM IMPLEMENTATION
        1. Business Intelligence : The Next Step
        2. Rationale for Using Business Intelligence
        3. BI Infrastructure
      6. BUSINESS INTELLIGENCE COMPETENCY CENTRE (BICC)
        1. Meta Data Management
      7. ECRM - BUSINESS APPROACHES
        1. Customer Identification and Segmentation Approaches
          1. Market Basket Analysis by Association Rules
          2. Identification of Customer Loyalty – RFM and Segmentation Approach
      8. CUSTOMER RETENTION APPROACHES
        1. Churn
          1. Churn Prediction
      9. APPRAISAL OF ECRM TOOLS
        1. CRM Products and Services
        2. SAS – Statistical Analysis Systems
        3. SAS Enterprise Miner (EM)
        4. PASW Modeler Software
        5. Oracle – Siebel CRM
        6. Cloud Computing in eCRM
        7. Sales Force CRM
      10. SAGA OF SAS IN ECRM
        1. Role of Sas in Matching Quality Job Applicants
        2. SAS for a CRM in Harrah's Entertainment
      11. THRUST AREAS FOR FUTURE ENHANCEMENTS OF BI
      12. CONCLUSION
      13. REFERENCES
    12. 10. Towards a Model-Centric Approach for Developing Enterprise Information Systems
      1. ABSTRACT
      2. INTRODUCTION
        1. The Elaborationist Approach
        2. The Object Constraint Language (OCL)
          1. Using OCL with UML
          2. Invariants
      3. PRECONDITIONS AND POSTCONDITIONS
        1. The Translationist Approach
      4. ACTION LANGUAGE
          1. MDA Transformations
          2. PIM to Java transformation
          3. PIM to Relational Transformation
        1. MDA and Application Development
          1. Objects, Associations and Code Generation
          2. Example of Application Development
          3. Persistence in the MDA Approach
      5. WEB SERVICES
        1. MDA and ERPs
      6. MODEL-DRIVEN BUSINESS INTEGRATION
        1. Industrial Use
      7. CONCLUSION
      8. REFERENCES
    13. 11. Global Emergency-Response System Using GIS
      1. ABSTRACT
      2. INTRODUCTION
        1. Disaster Classification System
        2. Geographical Information Systems (GIS) Roles in Emergency Management
        3. Geographical Information Systems (GIS) and Communications Problems in Disasters
      3. CONCLUSION
      4. REFERENCES
    14. 12. Testing Guidelines for Developing Quality EAI Projects
      1. ABSTRACT
      2. INTRODUCTION
      3. ERP AND EAI
        1. Features of EAI Projects
      4. TYPES OF INTEGRATIONS
        1. Problems Related to EAI Projects
      5. SOFTWARE TESTING
        1. Testing of EAI Projects
        2. Testing Individual Enterprises
        3. Testing on Integrations
          1. Data Level
          2. Interface Level
          3. Method Level
          4. Object Level
          5. Presentation Level
          6. Process Level
          7. Miscellaneous
        4. Testing on Environments
      6. CONCLUSION
      7. REFERENCES
      8. KEY TERMS
    15. 13. The Post Implementation Phase of a Large-Scale Integrative IT Project
      1. ABSTRACT
      2. INTRODUCTION
      3. A CRM IMPLEMENTATION CASE ILLUSTRATION
      4. CUSTOMIZATION VS.CONFIGURATION OF ULTRA-CRM
      5. USER ACCEPTANCE VS. THE BUSINESS PROCESS THAT MANAGERS WANT
      6. ROI AND SHORT TERM BENEFITS VS. LONG TERM BENEFITS
      7. ORGANIZATIONAL CAPABILITY TO RECOGNIZE NEW EXTERNAL KNOWLEDGE BY A CONSULTANT COMPANY
      8. DISCUSSION
      9. CONCLUSIONS
      10. REFERENCES
      11. KEY TERMS AND DEFINITIONS
    16. 14. Challenges in Enterprise Information Systems Implementation: An Empirical Study
      1. ABSTRACT
      2. INTRODUCTION
      3. THE IT INTELLECTUAL ADVANTAGE FOR INDIAN SMES
        1. Issues and Challenges in Enterprise Information Systems Implementation
        2. Research Methodology Adopted
      4. RESULTS AND DISCUSSIONS
      5. RECOMMENDATIONS
      6. REFERENCES
    17. C. APPENDIX
  8. 2. Supply Chain Management (SCM) System using Information Technology (IT) and Mathematical Modeling
    1. 15. Meta-Heuristic Approach to Solve Mixed Vehicle Routing Problem with Backhauls in Enterprise Information System of Service Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. MOTIVATION OF THE PROBLEM
      4. BACKGROUND OF BLOOD BANK LOGISTICS
        1. Blood Collection and Distribution Problem
      5. LITERATURE BACKGROUND FOR BLOOD BANK LOGISTICS
      6. LITERATURE BACKGROUND FOR VRPB AND MVRPB
        1. Vehicle Routing Problem with Backhauls (VRPB)
        2. Mixed Vehicle Routing Problem with Backhauls (MVRPB)
      7. MIXED VEHICLE ROUTING PROBLEM WITH BACKHAULS
      8. LOWER BOUND FOR THE PROBLEM
      9. SIMULATED ANNEALING FOR MVRPB
      10. COMPUTATIONAL RESULTS
      11. CONCLUSION
      12. REFERENCES
    2. 16. Information Technology Enabled Vendor Managed Inventory in Modelling Supply Chain Issues: A Review
      1. ABSTRACT
      2. INTRODUCTION
      3. ENVIRONMENT
        1. Two-Echelon Supply chain
        2. Mode of Operation
        3. Objective
      4. OPERATIONAL ISSUES
      5. SOLUTION APPROACHES
      6. FRAMEWORK
      7. SURVEY OF LITERATURE
        1. State-of-the-Art
      8. CONCLUDING REMARKS AND FUTURE RESEARCH DIRECTIONS
      9. ACKNOWLEDGMENT
      10. REFERENCES
    3. 17. Two-Way Substitutable Inventory System with N-Policy
      1. ABSTRACT
      2. INTRODUCTION
      3. MODEL DESCRIPTION
        1. Notations
      4. ANALYSIS
      5. SYSTEM PERFORMANCE MEASURES
        1. Expected Reorder Rate
        2. Mean Backlogging
        3. Expected Inventory Level
          1. Total Expected Cost Rate
      6. CONCLUSION
      7. REFERENCES
    4. 18. A Fuzzy AHP Model for 3PL Selection in Lead Logistics Provider Scenarios
      1. ABSTRACT
      2. INTRODUCTION
      3. AN OVERVIEW OF RELEVANT LITERATURE
      4. ESSENTIALS OF FUZZY SET THEORY AND AHP
        1. Analytic Hierarchy Process (AHP)
        2. Fuzzy Set Theory
      5. METHODOLOGY
        1. Calculation of Priority Weights
      6. IDENTIFICATION OF DECISION CRITERION
        1. Why Fuzzy-AHP?
          1. Illustrative Case
          2. Sample Calculations
      7. CONCLUSION AND FUTURE RESEARCH
      8. REFERENCES
    5. 19. Achieving Alignment in Production and Logistics Operations in Three Echelon Supply Chain Network Through New Heuristic Optimizer
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
        1. Motivation for the Study
      4. MATHEMATICAL MODELING
        1. Objective of Study
        2. Problem Description
          1. Model Assumptions
        3. Notations for Variables
        4. The Mathematical Model
        5. Objective Function
      5. METHODOLOGY
        1. Introduction to Particle Swarm Optimization
        2. Particle Swarm Optimization Algorithm
        3. PSO and Constrained Optimization
          1. General Structure of Optimization of Three Stage Multi-Echelon Supply Chain Network Architecture Using Pso Algorithm
        4. Generation of Initial Velocities in the Proposed PSO Algorithms
          1. Generation of Initial Velocities in the Proposed PSO Algorithms
        5. Optimization of Three Stage Multi echelon Supply Chain Architecture Using Genetic Algorithm (GA)
          1. Selection
          2. Crossover
          3. Mutation
        6. Programming Language
      6. PSO &GA ALGORITHM RESULTS AND DISCUSSIONS
        1. Experimental Design
        2. Parameters Settings for GA and the PSO Variants
        3. Input Data for the Supply Chain Model
        4. Effect of Penalty Parameter
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
      9. REFERENCES
    6. 20. Achieving Supply Chain Management (SCM): Customer Relationship Management (CRM) Synergy Through Information and Communication Technology (ICT) Infrastructure in Knowledge Economy
      1. ABSTRACT
      2. INTRODUCTION
        1. Concept of Global Knowledge Economy & Management
        2. Evolution of Supply Chain Management and Customer Relationship Management
      3. EVOLUTION OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) TOOLS AND TECHNIQUES IN GLOBAL KNOWLEDGE ORGANIZATIONS
        1. Phase – I
        2. Phase – II
        3. Phase – III
        4. Phase – IV
        5. Phase – V
      4. NEED FOR SUPPLY CHAIN MANAGEMENTAND CUSTOMER RELATIONSHIP MANAGEMENT SYNERGY
      5. SUPPLY CHAIN MANAGEMENT: CUSTOMER RELATIONSHIP MANAGEMENT SYNERGY IN KNOWLEDGE ECONOMY
      6. CREATING VALUE THROUGH SUPPLY CHAIN MANAGEMENT-CUSTOMER RELATIONSHIP MANAGEMENT SYNERGY IN KNOWLEDGE ECONOMY
        1. Value for Organization
        2. Value for Customers
      7. CONCLUSION
      8. REFERENCES
    7. 21. Benefits of Information Technology Implementations for Supply Chain Management: An Explorative Study of Progressive Indian Companies
      1. ABSTRACT
      2. INTRODUCTION TO SUPPLY CHAIN MANAGEMENT
      3. INFORMATION TECHNOLOGY AS AN ENABLER OF SUPPLY CHAIN MANAGEMENT
      4. OBJECTIVES AND BENEFITS OF INFORMATION TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT
      5. CHALLENGES IN IMPLEMENTING INFORMATION TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT
      6. EXISTING INFORMATION TECHNOLOGY TOOLS AND APPLICATIONS IN SUPPLY CHAIN MANAGEMENT
        1. Electronic Data Interchange (EDI)
        2. Bar coding and Scanner
        3. Enterprise Resource Planning (ERP) Systems
        4. Warehouse Management Systems
        5. Transportation Management Systems
        6. Inventory Management Systems
      7. SUPPLY CHAIN MANAGEMENT IN INDIA: SUCCESSFUL DEMONSTRATIONS OF INFORMATION TECHNOLOGY USAGE IN INDIAN COMPANIES
        1. Tanishq
        2. ITC's e-Choupal: Landmark in Rural Deployment
        3. BPCL
        4. Mahindra and Mahindra
        5. Larsen and Toubro
        6. Hindustan Unilever
        7. Pantaloon
        8. EDI Implementations in India
        9. Key ERP Implementations in India
      8. EMERGING AND NEW INFORMATION TECHNOLOGY TOOLS FOR SUPPLY CHAIN MANAGEMENT
        1. Radio Frequency Identification (RFID)
        2. Software Agents
        3. Decision Support Systems
        4. Web Services
        5. Electronic Commerce
        6. Electronic Supply Chains
        7. Collaborative Product Commerce
      9. IMPLEMENTATIONS OF EMERGING INFORMATION TECHNOLOGY TOOLS IN INDIAN COMPANIES
        1. ITC Wills Lifestyle - An RFID Success Story
        2. Mahindra and Mahindra - RFID Usage for SCM in Manufacturing sector
        3. FedEx India Virtual Supply Chain
      10. CONCLUSION
      11. REFERENCES
    8. 22. Mathematical Modeling of Supply Chain Management Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. THE OBJECTIVE OF A SUPPLY CHAIN
      4. DECISION PROCESS IN SCM
        1. Supply Chain Strategy or Design
        2. Supply Chain Planning
        3. Supply Chain Operation
      5. PROCESS VIEW OF A SUPPLY CHAIN
        1. Cycle View of Supply Chain
        2. Push/Pull View of Supply Chain
      6. SUPPLY CHAIN MACRO PROCESSES IN A FIRM
      7. SUPPLY CHAIN PERFORMENCES- STARTEGIC FIT
      8. SUPPLY CHAIN DRIVERS AND OBSTACLES
        1. Drivers of Supply Chain Performance
          1. Facilities
          2. Inventory
          3. Transportation
          4. Information
      9. INVENTORY CONTROL IN SUPPLY CHAIN
        1. Basic Structures
          1. A Serial Two-Echelon System
          2. A Serial Multi-Echelon System
        2. Extended Structures
          1. Distribution System
          2. Assembly System
        3. The Evolution of Supply Chain Management(Literature Review)
          1. Deterministic Analytical Models:
          2. Stochastic Analytical Models
          3. Economic Models
        4. Simulation Model
      10. CONCLUSION
      11. REFERENCES
    9. 23. Stochastic Modeling of Supply Chain Management Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. SUPPLY CHAIN
        1. The Evolution of Supply Chain Management
        2. Scope of this Article
      4. NON-PERISHABLE INVENTORY SYSTEM I
        1. Introduction
        2. The Model Description
        3. Analysis
        4. Transient Analysis
        5. Steady State Analysis
        6. Operating Characteristics
          1. Reorder Rate
          2. Mean Inventory Level
          3. Shortage Rate
        7. Cost Analysis
        8. Numerical Example
      5. PERISHABLE INVENTORY SYSTEM II
        1. Model Description
        2. Analysis
        3. Transient Analysis
        4. Steady State Analysis
        5. Operating Characteristics
          1. Reorder Rate
          2. Mean Inventory Level
          3. Shortage rate
        6. Cost Analysis
        7. Numerical Examples
      6. REFERENCES
  9. Compilation of References
  10. About the Contributors