Acknowledgements
Most of all I would like to thank the owners and managers of the many companies which I researched and visited – to thank them for receiving me and indulging me, and for sharing insight and experience with me. This gave me the resolve to write this book, and nothing else could have done so.
Like most floundering writers I have been helped by my friends – helped in various ways, by encouragement, discussion, testimonies, contacts, introductions and more. In this connection I would like to thank Hans Heerkens, Rehan ul Haq, John Mansfield, Michael Lear, Libby Robotham, Andrew Phillips, Andrew Lear, David Buchanan and Vincent Edwards.
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