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Enterprise Content Management: A Business and Technical Guide

Book Description

The enterprise content management tools and strategies introduced in this book enable the capture, management, storage and delivery of an organisation's information. The book is essential reading for executives contemplating or managing their information strategies and for enterprise architects involved in the delivery of ECM solutions.

Table of Contents

  1. About the author
  2. Foreword
  3. Glossary
  4. Preface
  5. STRUCTURE
  6. ECM BUSINESS GUIDE
    1. INTRODUCTION
      1. Definition of ECM
      2. A short history of ECM
      3. The future of ECM
      4. Summary
    2. CONTENT LIFECYCLE
      1. ECM acquisition
      2. ECM storage
      3. ECM delivery
      4. The history of information consumption
      5. Case Study: WikiLeaks
      6. Measuring and valuing content
      7. Summary
    3. ORGANISATIONS
      1. Relevance and retention of information
      2. Timing and throughput of information
      3. Contribution and responsibility for information
      4. Ubiquity of information
      5. Analysis and meaning of information
      6. Summary
    4. CONTENT MATURITY MODEL
      1. The five stages of the content maturity model
      2. Dimensions of the content maturity model
      3. Stages of the content maturity model
      4. Summary
    5. COMPLIANCE AND GOVERNANCE
      1. Corporate governance
      2. Compliance
      3. Records management
      4. Summary
    6. DEVELOPING A BUSINESS CASE
      1. Structure of the business case
      2. Reasons for adopting ECM
      3. Options for managing change
      4. Tangible and intangible ECM benefits
      5. Developing a road map
      6. Realising ECM benefits
      7. Summary
  7. ECM TECHNICAL GUIDE
    1. ARCHITECTURE AND TECHNOLOGY
      1. Stakeholder challenges
      2. An ECM technology review
      3. Architectures
      4. Service oriented architecture
      5. ECM service components
      6. Case study: finance industry
      7. Summary
    2. STORAGE
      1. Business alignment
      2. Increasing capacity
      3. Managing tiers of storage
      4. Valuing data
      5. Storage medium
      6. Storage technologies
      7. Storage repositories
      8. Summary
    3. MANAGING CHANGE
      1. Representations to concepts
      2. The creation of ideas
      3. Changing roles
      4. Managing cultural change
      5. Summary
    4. TRANSFORMATION
      1. Organisations' content and exchange frameworks
      2. Create a content and information strategy
      3. Transformation planning to avoid organisational stress
      4. Bringing dimensions into alignment
      5. Transitioning through stages
      6. Summary
    5. Compliance and governance framework
      1. Trust and privacy policies
      2. Destruction policies
      3. Enterprise and universal availability
      4. Security
      5. Data governance
      6. Records management
      7. Summary
    6. BUSINESS AND PROGRAMME DELIVERY
      1. Building the business case
      2. Programme and project management
      3. Breaking implementation into manageable steps
      4. Delivery challenges
      5. Classification process
      6. Summary
    7. FUTURE TRENDS
      1. Collaborative technologies
      2. Semantic structures
      3. Attribute acquisition
      4. Business intelligence
      5. Cloud computing and SaaS
  8. BIBLIOGRAPHY
    1. Books
    2. Articles
    3. Internet references
    4. Official publications
  9. INDEX