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Enterprise 2.0: How to Manage Social Technologies to Transform Your Organization by Andrew McAfee

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2

Vexations andMissed Opportunitiesin Group Work

Four Case Studies

We’ll begin this chapter with four short case studies that have come out of my recent research. Three of them are about companies; the fourth is about a government entity. Two of them concern large organizations; the other two deal with small ones. Two are set within the high-tech sector; two are not. And in three cases a problem has been identified, while in the fourth someone senses a new opportunity.

In short, these four stories are dissimilar. In addition to covering different types of organizations, they also present a wide range of issues: capturing and sharing knowledge, building corporate culture, training new employees in a rapidly growing company, putting people in ...

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