AUTHORAmy Hand
Amy Hand is the director of learning and development at Pinnacol Assurance in Colorado. She recently developed training that centered on educating her company's employees on their brand. Extensive research in branding has inspired Amy to help training professionals define and strengthen their training brand in order to build lasting and satisfying customer relationships. Amy can be reached at amy. hand@pinnacol.com.
Associate EditorAlexandra Bradley
Copy EditorAnn Bruen
Production DesignKathleen Schaner
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