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Engaged: Unleashing Your Organization's Potential Through Employee Engagement

Book Description

A non-biased, grounded, and practical approach to employee engagement

For managers and business leaders who want to enhance performance, this easy-to-use guide to employee management offers real solutions for getting workers engaged and increasing productivity. It explains what employee engagement is, why it matters, what the benefits of it are, what helps and hinders it, how to measure it, how to put theory into action when trying to create it. As an added benefit, it offers plenty of advice on how managers can keep themselves engaged, even during the toughest of times.

Praise for Engaged

"The current economic crisis has underlined how traditional means of managing people are no longer effective. Too many businesses underperform because they can no longer count on the commitment of their workforce. Only by treating employees as key stakeholders and engaging them will organizations be successful. This timely book provides a practical roadmap for companies to create an engaged workforce and is essential reading for all business leaders."

Professor Klaus Schwab, Founder and Executive Chairman, World Economic Forum

"This is an important contribution to leaders and managers across all types of organizations. I believe readers of this book will be more confident and better equipped to address the issues their organizations are facing."

David MacLeod, Chairman of the UK Government-sponsored Employee Engagement Task Force and co-author of the influential report to the UK Government 'Engaging for Success'

"This book highlights in a very understandable and comprehensive way, one of the most important HR concepts of our age, 'engagement'. During difficult times, we need more than ever to engage our workforce, to get them involved and committed. This book shows how to do it, and is a 'must read' for all line managers and HR professionals."

Cary L. Cooper, CBE, Distinguished Professor of Organizational Psychology and Health at Lancaster University Management School, UK

"A must read, timely and practical primer on how to engage any workforce – warts and all."

Will Hutton, author of Them and Us: Changing Britain – Why We Need a Fair Society, Principal at Hertford College, Oxford, UK, Weekly Columnist at The Guardian and The Observer Newspapers

"An engaging book about engagement! Linda and Geoff have produced an authoritative book that makes the business case, the emotional case and developed an easy to understand model that will allow HR practitioners and line managers to accelerate implementation. Recognizing there is no 'one size fits all' approach, the book is full of practical case studies that will inspire and enthuse."

Dean Royles, Director, NHS Employers

"The topic of employee engagement has caught the imagination of researchers and practitioners. But for many it is not clear what exactly it is, how you measure it and more importantly if, when and why it is related to productivity. In this well researched, easy to read, and eminently practical book Linda Holbeche and Geoff Matthews answer all the central questions about engagement. The book is topical, very up-to-date and highly practical."

Adrian Furnham, Professor of Psychology, University College London, writer on leadership and management topics and regular columnist for the Sunday Times

"This book is a major contribution to helping managers take action to improve employee engagement in their business context. It's packed with ideas and advice for managers who want to foster commitment and energize their organizations. The authors' ideas around creating a new employment relationship built on engagement will have wide currency in the years ahead, and are as necessary as they are revolutionary for all business executives."

Mike Cullen, Ernst and Young Global Managing Partner – People

Table of Contents

  1. COVER
  2. ENDORSEMENTS
  3. TITLE PAGE
  4. COPYRIGHT PAGE
  5. FOREWORD
  6. FOREWORD
  7. INTRODUCTION: FROM THE AUTHORS
  8. CHAPTER 1 WHAT IS ENGAGEMENT – AND WHY DOES IT MATTER?
    1. Introduction
    2. The rising importance of employee engagement
    3. How engaged are employees?
    4. Defining terms
    5. What does engagement look like?
    6. What does disengagement look like?
    7. A win-win relationship?
    8. What do employees want?
    9. The business case – what’s the evidence?
    10. Conclusion – an engagement deficit?
  9. CHAPTER 2 WHY IS ENGAGEMENT SO ELUSIVE?
    1. The changing engagement landscape
    2. Diverging interests
    3. The commoditization of work
    4. Mutuality?
    5. The growing engagement gap
    6. Lack of meaning at work
    7. Changing expectations of younger workers
    8. More specific engagement factors
    9. But whose job is engagement?
    10. ‘Toxic’ managers
    11. What about managers themselves?
    12. Bunker mentality
    13. Lack of consultation
    14. So what?
    15. Conclusion
  10. CHAPTER 3 WHAT DRIVES ENGAGEMENT?
    1. Can anyone be ‘engaged’?
    2. The main elements of engagement
    3. Towards an integrated model of employee engagement
    4. Conclusion
  11. CHAPTER 4 DO YOU KNOW HOW ENGAGED YOUR PEOPLE ARE RIGHT NOW?
    1. The importance of measurement
    2. Types of surveys and selection of a provider
    3. What to cover in the survey
    4. Setting up the survey process
    5. Timing and frequency of surveys
    6. Launching and running the survey
    7. After the survey – turning results into action that makes a difference
    8. Conclusion
  12. CHAPTER 5 SO WHAT ARE YOUR EMPLOYEES TELLING YOU?
    1. Step 1: Check
    2. Step 2: Calibrate
    3. Conclusion
  13. CHAPTER 6 GETTING BEYOND ANALYSIS AND INTO ACTION
    1. Step 3: Commit
    2. Step 4: Communicate
    3. Step 5: Conclude
    4. Conclusion
  14. CHAPTER 7 ROADBLOCKS TO CREATING AN ENGAGED WORKFORCE
    1. Addressing managerial resistance
    2. The wrong sorts of management sponsorship
    3. Opposition from employee representatives
    4. Overcoming ‘survey fatigue’
    5. When engagement improves but doesn’t feed through to improved organizational performance
    6. When engagement goes too far
    7. The risks of escalation of commitment
    8. Conclusion
  15. CHAPTER 8 BUILDING A CULTURE OF ENGAGEMENT
    1. Creating Connection – the leadership challenge
    2. Leaders and culture-building
    3. Embedding a culture of engagement
    4. Conclusion
  16. CHAPTER 9 ENGAGING MANAGERS
    1. What do engaging leaders and managers actually do?
    2. Conclusion
  17. CHAPTER 10 ENGAGEMENT IN TOUGH TIMES
    1. What do ‘engaging employers’ do?
    2. Voice
    3. Managing change
    4. The emotional journey of change – the transition curve
    5. Handling redundancies
    6. Mergers and acquisitions
    7. Leaders as a point of contact to rebuild trust
    8. Public sector engagement challenges
    9. Creating a change-able work environment
    10. Conclusion
  18. CHAPTER 11 FINDING MEANING, GROWTH AND ENGAGEMENT
    1. The talent challenge
    2. Components of Scope
    3. Physician, heal thyself!
    4. Making choices
    5. In summary: managing your own engagement
    6. Conclusion
  19. ANNEX 1 COMPARISON OF THE EMPLOYEE ENGAGEMENT MODEL AND OTHER VIEWS OF ENGAGEMENT DRIVERS
    1. Gallup
    2. Kenexa
    3. Towers Watson
  20. ANNEX 2 ENGAGEMENT MODEL AND ACTION AREAS
  21. BIBLIOGRAPHY
  22. INDEX