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End-User Computing, Development, and Software Engineering

Book Description

End users have become increasingly integrated into computing environments, necessitating continued inquiry into successful models for end user design and development and the impact that these models have on performance and productivity. End-User Computing, Development and Software Engineering: New Challenges explores the implementation of organizational and end user computing initiatives and provides foundational research to further the understanding of this discipline and its related fields. This book reviews the factors and barriers to ICT adoption in organizations, opportunities and benefits of communities of practice, and impact that end user computing can have on overall firm performance.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. List of Reviewers
    2. Associate Editors
  5. Preface
    1. Linkage between Information and Communication Technology, Information Management, and End-User Computing
    2. Organisation of this Book
  6. Section 1: End-User Computing - Innovations and New Understanding
    1. Chapter 1: Contrasting IT Capability and Organizational Types
      1. Abstract
      2. Introduction
      3. Theoretical Considerations
      4. Results
      5. Discussion
      6. Limitations and Future Research
      7. Conclusion
    2. Chapter 2: Utilization and Perceived Benefit for Diverse Users of Communities of Practice in a Healthcare Organization
      1. Abstract
      2. Introduction
      3. Literature Review on CoPs And KM In Healthcare
      4. Healthcare CoP Case Study
      5. Analysis and Discussion
      6. Conclusion and Future Research
      7. Appendix
    3. Chapter 3: Culturally Compatible Usability Work
      1. Abstract
      2. 1. Introduction
      3. 2. Usability Work
      4. 3. Organizational Culture
      5. 4. Research Design
      6. 5. Empirical Explorations
      7. 6. Discussion
      8. 7. Conclusion
    4. Chapter 4: Studying the Documentation of an API for Enterprise Service-Oriented Architecture
      1. Abstract
      2. 1 Introduction
      3. 2 Related Work
      4. 3 Methodology
      5. 4 Results
      6. 5 Threats to Validity
      7. 6 Discussion
      8. 7 Implications for Design
      9. 8 New Documentation Tools
      10. 9 Future Work and Conclusion
    5. Chapter 5: Mutual Development
      1. Abstract
      2. Introduction
      3. End-User Development
      4. Software Engineering Context Of EUD
      5. Concepts for Analysis
      6. Categorizing Data
      7. Data and Analysis
      8. General Discussion and Directions for Further Work
      9. Directions for Further Work
  7. Section 2: Approaches, Frameworks and Techniques for End-User Computing
    1. Chapter 6: WOAD
      1. Abstract
      2. The Need for EUD in Digitizing Document-Mediated Cooperative Work
      3. The WOAD Framework
      4. The WOAD Framework at Work
      5. The Case of a Hospital WoAD
      6. Discussion on User-Driven Mechanism Formalization
      7. Visual Prototype of the WOAD Wizard
      8. Roadmap for Current and Future Work
    2. Chapter 7: Self-Determined Adoption of an ICT System in a Work Organization
      1. Abstract
      2. Introduction
      3. Methodological Approach
      4. Results
      5. Discussion and Conclusion
      6. Appendix
    3. Chapter 8: A Model of System Re-Configurability and Pedagogical Usability in an E-Learning Context
      1. Abstract
      2. Introduction
      3. Theory Development And Literature Review
      4. A Model of Pedagogical Usability
      5. Model Testing Results
      6. Discussions and Implications
      7. Conclusions
    4. Chapter 9: End-User Software Engineering and Why It Matters
      1. Abstract
      2. Introduction
      3. A New Area: End-User Software Engineering
      4. Organization
      5. WYSIWYT Testing and Surprise-Explain-Reward
      6. Debugging Machine-Learned Programs
      7. Gender in End-User Software Engineering
      8. The Status of End-User Software Engineering as an Area
      9. Conclusion
    5. Chapter 10: End User Development and Meta-Design
      1. Abstract
      2. Introduction
      3. End-User Development (EUD)
      4. A “New World” Based on Cultures of Participation
      5. Meta-Design
      6. The Ubiquity of Meta-Design: Exploring Different Application Domains
      7. Conclusion
    6. Chapter 11: Investigating Technology Commitment in Instant Messaging Application Users
      1. Abstract
      2. Introduction
      3. Literature Review
      4. Model Development
      5. Research Methodology
      6. Exploratory Factor Analysis
      7. The Structural Model
      8. Discussion
      9. Conclusion
      10. Appendix - Instrument for Measuring Technology Commitment
  8. Section 3: End-User Computing: Evidence from Practice
    1. Chapter 12: Appropriation Infrastructure
      1. Abstract
      2. Introduction
      3. Appropriation in and of Production Work
      4. An Infrastructure for Appropriation Support
      5. Designing an Infrastructure for Appropriation Support
      6. Supporting the Consumption Genre
      7. Supporting the Production Genre
      8. Evaluation Study
      9. Towards the Next Generation of Appropriation Infrastructures
      10. Conclusion
    2. Chapter 13: Entering the Clubhouse
      1. Abstract
      2. 1 Introduction
      3. Background
      4. 2 Settings, Participants, Tool & Methods
      5. 3 Discussion
    3. Chapter 14: Enterprise Systems Training Strategies
      1. Abstract
      2. Introduction
      3. Previous Research, Research Framework, and Constructs
      4. Methods
      5. Results
      6. Discussion
      7. Conclusion
    4. Chapter 15: The Influence of Perceived Source Credibility on End User Attitudes and Intentions to Comply with Recommended IT Actions
      1. Abstract
      2. Introduction
      3. Conceptual Background and Model Development
      4. Research Model
      5. Results
      6. Discussion and Conclusion
      7. Appendix A
      8. Appendix B
    5. Chapter 16: Organizing End-User Training
      1. Abstract
      2. Introduction
      3. Related Research and Training Models
      4. Theoretical End-User Training Model
      5. Limitations and Future Research
      6. Summary and Conclusion
      7. Appendix 1. Interview Questions
    6. Chapter 17: A Path Analysis of the Impact of Application-Specific Perceptions of Computer Self-Efficacy and Anxiety on Technology Acceptance
      1. Abstract
      2. Introduction
      3. Research Background and Hypotheses
      4. Methodology
      5. Results
      6. Discussion
      7. Limitations and Future Research
  9. Compilation of References
  10. About the Contributors
  11. Index