Working It Out
During recent upgrades to KeySpan's Oracle E-Business Suite, KeySpan identified all the customized components of the software and the opportunities to switch to standard functions in the package's new version. KeySpan met with users to see which customizations they were willing to give up. When the two groups disagreed, they brought the discussion before a steering committee composed of functional and business leaders from across KeySpan.
Any customization resulted in one of two options: modifying the actual ERP code of the new version (which is both expensive and difficult) or adding a custom program outside of the ERP system to perform the function. That helped users understand just how much effort IT had to put into writing ...
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