Does It Work?
The frustrating reality is that after the software reaches the customer, he often questions whether any time was spent ensuring the quality of the software product. With the spate of security defects in Microsoft software, customers again are saying that they could not tolerate this level of product quality in any other industry. But part of the problem is that software development does not end with the software company. In many cases, purchasing the software is only the beginning of the journey.
Customers end up customizing their enterprise software to fill gaps in the functionality, to adapt to a specific industry or legal requirement, or simply because the users want the software to act differently from how it does out of the ...
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