Faster = Better
When the software vendor is also the service provider, Software on Demand problem management processes can be completely reengineered to deliver faster and better problem resolution. Independent of location of the computers, the software company has a direct connection to customers' systems, eliminating the unnecessary step of replicating problems and allowing the vendor to prevent problems from ever occurring. At Oracle, On Demand customers file half as many problem management service requests as their offline counterparts. In addition, once a request is filed, it is resolved on average twice as quickly. But this is all dependent on standardization of the infrastructure, hardware, and software.
When standardization has been achieved, ...
Get End of Software, The: Finding Security, Flexibility, and Profit in the On Demand Future now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
