Automation
Ultimately, if a process is repeated, it can be automated. Automation of the key business processes in the business of managing software is the clear objective. Automating change, problem, security, performance, and availability management is key so that computers are driving the process, not humans.
But automate what? The idea is to automate the key IT management processes and the key availability, security, problem, performance, and change management processes. To better understand the idea of automating the key processes, we need only consider a simpler problem. If you went bowling 10 years ago, your first question (after “Where do I get a beer?”) was probably, “Who is going to keep score?” or even, “Who knows how to score?” The ...
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