Repeat After Me…
The key to quality in any process is specialization and repetition. This is true for all human endeavors. Swimmers swim hundreds of laps to perfect a stroke and great surgeons perform hundreds of surgeries to master their craft. This is no different in the world of managing complex computer systems. Today, vendors like Oracle's On Demand business manage hundreds of systems and therefore have to repeat numerous processes multiple times.
Don Haig, VP Oracle On Demand, cites an example of where this repetition ultimately helps his customers, the users of Oracle applications. “Take software updates, an event that most organizations have to manage with some frequency and yet is an annoying distraction from their core business. CIOs ...
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