Chapter 2. What Has the Industry Done About IT?
Software companies have been busy for the past quarter century building software. Unfortunately, building that software has been a never-ending task—not unlike the great cathedrals of Europe. The downside has been that the complexity, incompleteness, unreliability, and constant change in software has driven enormous cost to the software consumer. Remember that 75% of all IT budgets—three quarters of a trillion dollars a year—goes to maintain systems.
The need to reduce overall costs within companies has driven executives to outsource IT management to external service providers. EDS is considered by many to be the granddaddy of the IT outsourcing business and is by far one of the largest companies ...
Get End of Software, The: Finding Security, Flexibility, and Profit in the On Demand Future now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
