End of Software, The: Finding Security, Flexibility, and Profit in the On Demand Future

Change Management

Performance management is important, but it is not the sole source of IT spending. In change management, Gartner, Inc., estimates the cost of migrating from Windows 9x to Windows 2000 Professional at $2,015–$3,191 per desktop, dwarfing the $257 paid per seat license.^[4] But the cost of change is not limited to the desktop. According to an AMR Research Report, “Minimizing ERP Upgrade Costs Require Synchronizing With Business Improvement Projects” (Bill Swanton, Dinelli Samaraweera, and Eric Klein, July 2004), “All upgrades involve steep fixed expenses, averaging over $1,839 per user and one man week of labor for every business user…The enormous labor resources necessary for upgrades are clear. On average, it will cost you one ...