Measuring Operations

The CMM was designed to gauge and improve the development or creation process. The challenges change, however, once the software is in the field. As you will recall, the cost of deploying and maintaining the software is far greater than the initial purchase or development price. In this phase, the primary factors are the cost, quality, and effectiveness of managing or operating the software.

Leveraging the lessons from the SEI-CMM, Oracle has developed an operational model to focus on the key software operations processes: availability management, performance management, security management, problem management, and change management. Based on the experience of managing hundreds of software systems, a set of 10 key management ...

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