Chapter Eighteen
1 Glenn P. Costin, Legitimate Subjective Observation [LSO]: The Evaluation of Soft Skills in the Workplace: A Concurrent Session Briefing Paper The National Training Framework - Training Partnerships and Regional Development, Albury Convention Centre and Performing Arts Centre, May 2002, http://www.dsf.org.au//papers/93/SoftSkills
2 Daniel Goleman, Working with Emotional Intelligence (<place of publication?>: Bantam Books, <date of publication?>).
3 Adapted from Daniel Goleman, Emotional Intelligence: Why It Can Matter More Than IQ (London: Bloomsbury Publishing Plc, 1996), p. 43.
4 Yvonne Stys and Shelley L. Brown, “A Review of the Emotional Intelligence Literature and Implications for Corrections”, Research Branch Correctional ...
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