Chapter One
1 Adapted from Deepshikha Monga, “ANZ National to move 500 processing jobs to Bangalore Worker Unions Slam Move, Set Slew of Conditions”, The Economic Times, 19 April 2008, http://www.articlearchives.com/company-activitiesmanagement/company-strategy-outsourcing/1716320-1.html.
2 Encyclopædia Britannica Online, 15th ed., s. v. “industrial relations”.
3 Dale Yoder, Personnel Principles and Policies: Modern Manpower Management, Englewood Cliff s:Prentice-Hall, 1959.
4 J. T. Dunlop, Industrial Relations System, Cambridge, Mass.: Harvard Business Press, 1958.
5 H. A. Clegg, “Pluralism in Industrial Relations”, British Journal of Industrial Relations, November 1975, pp. 309.
6 R. Hyman and R. H. Fryer, “Trade Unions—Sociology and Political ...
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