Chapter 8
Talkin’ ’Bout My Generation: Driving Engagement across Generations
In This Chapter
Focusing on Baby Boomers
Understanding Generation X
Making sense of Millennials
Putting it all together
Do you have teenagers or kids in their 20s? If so, have you ever tried leaving them a voicemail? Assuming your kids are like mine, they probably texted you back with a one-word response: “What?” Don't bother asking if they listened to the message — I can promise you, they didn't. See, young people today communicate differently than, say, Baby Boomers.
People of different generations don't just communicate differently. They also have different motivational drivers. Smart managers adjust their communication, leadership, oversight, recognition, and patience levels when leading a department populated by people of different generations.
Just who comprises each of these generations? And what do they want? For a run down, read on. This chapter focuses on the unique differences between the three generations that dominate today's workplace — Baby Boomers, Generation X, and Generation Y (also ...
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