Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

Engaged Versus Victim Mentality

When initial gains in employee engagement are not continued, by the time an organization recognizes what has happened, it is too late—the hole has been dug. It will take a long time for an organization to recover. Why? By focusing on only one aspect of the engagement equation (the manager), an organization discounts any others and promotes the idea that those other drivers have little or no value, power, or impact. The outcome is a culture with little or no accountability and personal responsibility for improving current conditions. In essence, those organizations have encouraged employees to become victims. Why should employees worry about how engaged they are and how to fix something when it is the managers’ ...