Foreword
Tom Schmitt
President and Chief Executive Officer, FedEx Global Supply Chain Services
Brad Federman has spent most of his life with an eye toward strategy, execution, and performance. In fact, as early as junior high he showed an inherent knack for suggesting ways to improve group performance. His abilities surfaced during a weekend retreat and leadership seminar for student government participants, when the camp director immediately recognized in Brad a keen understanding of people and the issues that make them what they are.
Brad is now widely recognized as an expert in performance improvement and as a coach and leader. He has now made the decision to share that knowledge on a broader scale, and I predict that this book ...
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