Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

5

IT BOILS DOWN TO TWO THINGS

In This Chapter

• Trust

• Distractions

• Ego

• Agendas

• Success

I was recently mediating a situation between two individuals. It was a very difficult situation because the problem had been going on for a long time, approximately fourteen months. These two individuals were fairly senior in the organization. However, their relationship was in turmoil. These two executives were acting like children, and it became such an issue that the human resource group asked for help. Unfortunately, they waited a little too long. I am not exaggerating when I say that it would have been difficult for the situation to have been worse. The only thing these two people had not done is resort to hitting each other, although some ...