Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

4

THANKS FOR THE GIFT

In This Chapter

• Handling Feedback

• Engagement Conversations

• Action Planning

It was just before my child’s birthday party and we sat down with him to have a talk. We knew he had grown to an age at which he was past the idea that getting a present was just awesome. We also knew he would not be content playing with the ribbon or paper anymore. He was old enough now that what was in the box mattered! He was also at the age at which he might react or share his feelings about what was in the box. So we had the talk. You know . . . the one to let him know that this is a gift from someone to you, and whether you like the gift or not you want the person to know you appreciate the fact that he or she gave you a gift. ...