Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty

1

THE CASE FOR EMPLOYEE ENGAGEMENT: CONNECTIONS VERSUS TRANSACTIONS

In This Chapter

• The Employee Engagement Spectrum

• Engagement Factors

• Pace

• Anxiety

• Schedule

• Technology

• Turnover

• Productivity

• Revenue and Profitability

For a while now, the employer/employee relationship has been deteriorating. Some might even say that this relationship no longer exists. Currently, studies estimate that only 11 to 29 percent of employees are fully engaged in their work.¹,² See Figure 1.1 for a typical engagement spectrum.

What we find when we look at a typical distribution of employees across the employee engagement spectrum is that our organizations are being driven forward by a select few. The bar graph in Figure 1.1 reflects the actual ...