FOREWORD
All organisations rely upon the effectiveness of the people within them – their individual effectiveness and their effectiveness in teams. This is true for businesses, governments, academic institutions and charities. I have pursued a career in business, and I see this truth whatever the nature of the company may be. Capital intensive businesses, like those in energy and mining, still need the people driving performance to be very effective, otherwise all that capital will be wasted. People-intensive businesses, for instance retailing and professional services, cannot operate without their raw material, their people, being truly productive and effective.
Given this, bookstores are full of books about how organisations can be most effective. ...
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