Emotional Resilience

Chapter 11

Dialogue

‘The intimacy of work is like the intimacy of marriage. Both involve vows.’

DAVID WHYTE, ENGLISH POET

This chapter will give you:

• practical ideas for how to engage open and honest dialogue in team situations at work;
• evidence of the physiology of emotion that can be generated in dialogue;
• tools for engaging dialogue on both practical topics and more difficult conversations, including how to give feedback;
• a summary of emotions that stops us from challenging others and building trusting relationships.

Dialogue

Discussing feelings when there is a problem

Earlier we focused on the essentials of empathy, understanding and caring, which create a strong basis for connection. Dialogue skills are about both being able to ...