Emotional Resilience

Chapter 10

Group empathy

‘Feelings are much like waves; we can’t stop them from coming but we can choose which one to surf.’

JONATAN MÅRTENSSON, SWEDISH ACTOR

This chapter will give you:

• practical ideas for how to manage emotions in group situations at work;
• clear evidence that group emotion matters and can be measured;
• an understanding of how automatic assumptions can affect how you interact in teams;
• worked examples of how to understand strong emotions in a team, including how to read anger effectively;
• a simple process for checking the feelings in a team during a meeting.

Group empathy

Tuning into and shifting emotions at group level to stay on track with your work goals

A reference in Fast Company (a business news magazine in the ...