Emotional Resilience

Chapter 6

Caring

‘No one cares how much you know, until they know how much you care.’

THEODORE ROOSEVELT, US PRESIDENT

This chapter will give you:

• an insight into the additional value of caring on top of empathy and understanding;
• a clear description of caring behaviours in a team;
• the distinction between validation and invalidation and how this helps you to be effective, working as part of a team;
• practical actions to build trust in a team;
• an opportunity for reflection on how you contribute to each colleague you work with, to help you focus on more actions you can take to increase your level of caring.

Caring

Showing that other people matter so that colleagues are able to make their best effort at work

Caring is how much you treat ...