Emotional Resilience

Chapter 5

Understanding

‘Understanding changes perceptions. The greater the understanding, the truer the perception.’

ANONYMOUS

This chapter will give you:

• an insight into how to get to know your colleagues better and how this contributes to your personal resilience;
• a clear description of five social needs that affect how people work and the opportunity to reflect on how well these needs are met at your workplace;
• a checklist for getting to know your colleagues in the right way, so that you can know what is essential for you to work well with others;
• upfront understanding about the things that annoy you or other colleagues you work with, so you can be better prepared for likely areas of tension.

Understanding

Tuning into what colleagues ...