You are previewing Emotional Intelligence Training.
O'Reilly logo
Emotional Intelligence Training

Book Description

When it comes to reaching peak performance, emotional intelligence is key. Research shows that emotional intelligence is more important to performance than ability and technical skill combined. But is EI a skill that can be developed in others? Absolutely. Trainer Karl Mulle has developed a collection of complete workshops and tools you’ll need to conduct effective two-day, one-day, and half-day emotional intelligence workshop programs.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. The ATD Workshop Series
  5. Contents
  6. FOREWORD BY TONY BINGHAM
  7. PREFACE
  8. INTRODUCTION: HOW TO USE THIS BOOK
    1. Why Is Developing Your Emotional Intelligence Important?
    2. What Do I Need to Know About Training?
    3. How Much Time Will Preparation Take?
    4. What Are the Important Features of the Book?
    5. How Are the Agendas Laid Out?
    6. How Do I Use This Book?
    7. Key Points
    8. What to Do Next
    9. Additional Resources
  9. SECTION I: THE WORKSHOPS
    1. 1 HALF-DAY EMOTIONAL INTELLIGENCE WORKSHOP: THE NEW SCIENCE OF SUCCESS
      1. Half-Day Workshop Objectives: The New Science of Success
      2. Half-Day Workshop Overview
      3. Half-Day Workshop Agenda
      4. What to Do Next
      5. References
    2. 2 ONE-DAY EMOTIONAL INTELLIGENCE WORKSHOP: THE NEW SCIENCE OF RELATIONSHIPS
      1. One-Day Workshop Objectives: The New Science of Relationships
      2. One-Day Workshop Overview
      3. One-Day Workshop Agenda
      4. What to Do Next
      5. References
    3. 3 TWO-DAY EMOTIONAL INTELLIGENCE WORKSHOP: THE NEW SCIENCE OF LEADERSHIP
      1. Two-Day Workshop Objectives: The New Science of Leadership
      2. Two-Day Workshop Overview
        1. Day-One Overview
        2. Day-Two Overview
      3. Two-Day Workshop Agenda: Day One
      4. What to Do Between Workshop Days
      5. Two-Day Workshop Agenda: Day Two
      6. What to Do Next
      7. References
    4. 4 CUSTOMIZING THE EMOTIONAL INTELLIGENCE WORKSHOPS
      1. Customizing the Content and Activities
      2. Customizing the Workshop Format
        1. One-Hour, Themed Sessions
        2. Two-Hour, Themed Sessions
        3. One-Day, Themed Sessions
      3. Customizing Delivery With Technology
      4. The Bare Minimum
      5. What to Do Next
  10. SECTION II: ESSENTIALS OF EFFECTIVE emotional intelligence TRAINING
    1. 5 IDENTIFYING NEEDS FOR EMOTIONAL INTELLIGENCE TRAINING
      1. Why Needs Analysis?
        1. Strategic Needs Analysis
        2. Structured Interviews
        3. Focus Groups
        4. Surveys
      2. Individual Learning Needs Analysis
      3. The Bare Minimum
      4. Key Points
      5. What to Do Next
      6. Additional Resources
    2. 6 UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
      1. Basic Adult Learning Theory
      2. More Theoretical Ideas Important to Learning
        1. Multiple Intelligences
        2. Whole Brain Learning
      3. Theory Into Practice
        1. Establishing a Framework
        2. Identifying Behaviors
        3. Practicing
        4. Providing Feedback
        5. Making It Relevant
      4. The Bare Minimum
      5. Key Points
      6. What to Do Next
      7. Additional Resources
    3. 7 LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
      1. Why Consider Learning Technologies?
      2. Opportunities to Use Learning Technologies
        1. When Designing Training
        2. Before Training
        3. During Training
        4. After Training
        5. While Building a Learning Community
      3. The Bare Minimum
      4. Key Points
      5. What to Do Next
      6. Additional Resources
    4. 8 DELIVERING YOUR EMOTIONAL INTELLIGENCE WORKSHOP: BE A GREAT FACILITATOR
      1. The Learning Environment
      2. Program Preparation Checklist
      3. Participant Materials
        1. Handouts
        2. Presentation Slides
        3. Workbooks and Journals
        4. Videos
        5. Toys, Noisemakers, and Other Props
      4. Facilitator Equipment and Materials
      5. A Strong Start: Introduction, Icebreakers, and Openers
      6. Feedback
        1. Role Plays
        2. Participant Presentations
        3. Ball Toss
        4. Journaling
      7. Responding to Questions
      8. Training Room and Participant Management
      9. A Word About Dealing With Difficult Participants
      10. An Unforgettable End
      11. The Bare Minimum
      12. Key Points
      13. What to Do Next
      14. Additional Resources
    5. 9 EVALUATING WORKSHOP RESULTS
      1. Levels of Measurement
        1. Level 1: Measuring Participant Reactions
        2. Level 2: Measuring the Extent to Which Participants Have Learned
        3. Level 3: Measuring the Results of Training Back on the Job
        4. Level 4: Measuring the Organizational Impact of Training
        5. Return on Investment
      2. Reporting Results
      3. The Bare Minimum
      4. Key Points
      5. What to Do Next
      6. Additional Resources
  11. SECTION III: POST-WORKSHOP LEARNING
    1. 10 THE FOLLOW-UP COACH
      1. Reinforce Employee Learning to Ensure Success
      2. Provide Feedback and Encouragement in the Follow-Up Process
        1. Conduct Follow-Up Coaching Sessions
        2. Avoid Evaluative Praise
      3. Form Habits Out of Action Plan Goals
        1. Set Intentions
        2. Create an Experience
        3. Reflect on the Experience
        4. Follow the 7/21 Rule
      4. The Bare Minimum
      5. What to Do Next
      6. References
  12. SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
    1. 11 LEARNING ACTIVITIES
      1. Learning Activities Included in Emotional Intelligence Training
        1. Half-Day Workshop: The New Science of Success
        2. One-Day Workshop: The New Science of Relationships
        3. Two-Day Workshop: The New Science of Leadership
    2. 12 ASSESSMENTS
      1. Assessments Included in Emotional Intelligence Training
    3. 13 HANDOUTS
      1. Handouts Included in Emotional Intelligence Training
        1. Half-Day Workshop: The New Science of Success
        2. One-Day Workshop: The New Science of Relationships
        3. Two-Day Workshop: The New Science of Leadership
    4. 14 ONLINE SUPPORTING DOCUMENTS AND DOWNLOADS
      1. Access to Free Supporting Materials
      2. Customizable Materials
      3. Working With the Files
        1. PDF Documents
        2. PowerPoint Slides
  13. ACKNOWLEDGMENTS
  14. ABOUT THE AUTHOR
  15. ABOUT ATD
  16. Back Cover