SHUTTING SOMEONE UP. NICELY.

It’s good to shut up sometimes. – Marcel Marceau

Ever been stuck with someone who repeats the same stories and anecdotes or talks about topics in needless detail? Or someone who always manages to bring the conversation back to themselves; complains and moans or brags and boasts?

We all know people who talk without listening, who seem to think that what they have to say is as interesting to everyone else as it is to them and who don’t seem to understand that listening is an important part of communicating and connecting to others. People who talk too much not only seem unable to get this balance, they also fail to recognise the often bored, frustrated, resentful reactions and responses of their listeners.

Typically, ...

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