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Emotional Intelligence: Managing emotions to make a positive impact on your life and career by Gill Hasson

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8Understanding and Managing Anger

Most of us know what it feels like to be overcome by emotions such as anger, guilt and jealousy – they are a normal part of our range of emotions.

For some of us, though, there are times when anger can be destructive and do more harm than good. Either we give full vent to our anger or try and suppress it and pretend it's not there.

If you want to learn to manage anger more effectively, you will need to rethink your usual reactions towards people and situations and take more responsibility for your thoughts and actions.

What Is Anger?

Anger can be seen as a reaction to an unmet expectation or need. For example, suppose you expect that someone should phone you if they are going to be more than 10 minutes late. When ...

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