O'Reilly logo

Emotional Intelligence: Managing emotions to make a positive impact on your life and career by Gill Hasson

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

1What Emotions Are and Why We Have Them

Emotions are what move us. Emotions are a driving force. In any one day, a range of emotions can take you on a rollercoaster that brings you up and then takes you down.

You know how it is: in the morning a project is cancelled despite all the work you put into it, (you feel frustrated and angry) but then a friend phones with some good news (you're delighted). There's a long queue for lunch (that's frustrating). Back at work you're told that the project is back on after all (joy!) but your brother phones to say he and his wife have separated (you feel sad). A colleague announces she's got a promotion (you are jealous and regret that you didn't apply for the job) and your son texts to say he got a part in ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required