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Emotional Intelligence: Managing emotions to make a positive impact on your life and career

Book Description

From the author of the bestselling Mindfulness: Be Mindful. Live in the Moment.

Emotional Intelligence is fast becoming the skill to master that will unlock your true potential.

You've probably noticed that it's not the smartest people that are the most successful or the most fulfilled in life; being clever, talented or skilled is not enough.

It's your ability to manage your feelings, other people and your interactions with them that makes the difference.

We're all born with this ability - emotional intelligence is a skill and we all have the capacity to develop this skill.

This book will show you how.

It will change the way you think about emotions. Instead of thinking of emotions as being positive or negative, you will learn that all emotions have a positive intent - all emotions have our best interests in mind.

Improve your emotional intelligence and you improve your ability to understand and manage emotions. You can think clearly and creatively, manage stress and challenges, communicate well with others and display trust, empathy and confidence.

You will be in a better position to handle situations, events and other people that in the past you've found difficult or stressful.

Emotional Intelligence will show you how to heighten your EQ and improve your personal and work life, including how to

  • be more assertive and confident

  • express how you feel, what you want and don't want.

  • understand what others are feeling and forge stronger relationships

  • manage office politics and navigate the social complexities of the workplace

  • manage anxiety, anger and disappointment

  • deal with bullying

  • motivate and inspire others

  • Table of Contents

    1. Title page
    2. Copyright page
    3. Dedication
    4. Introduction
      1. What Is Emotional Intelligence?
      2. Understanding Emotions
      3. Managing Emotions
      4. Why Emotional Intelligence Matters
      5. Emotional Intelligence at Work
    5. PART ONE: Understanding Emotions
      1. 1: What Emotions Are and Why We Have Them
        1. What Are Emotions?
        2. The Science of Emotions
        3. Intuition
        4. The Function of Emotions
        5. Positive and Negative Emotions – Why Are Some Emotions “Good” and Others Are “Bad”?
      2. 2: Identifying and Understanding Emotions
        1. Can Single Words Describe Emotions?
        2. Emotional Awareness: Identifying Emotions
        3. Categorizing Emotions As a Way to Help Us Identify and Understand Them
      3. 3: Strategies to Begin Managing Your Emotions
        1. Take Responsibility for Your Emotions
        2. A Range of Strategies to Manage Your Behaviour
        3. Managing Other People's Emotions
    6. PART TWO: Managing Emotions
      1. 4: Managing Emotions with Better Communication
        1. Managing Other People's Feelings and Emotions
        2. Cultural Differences
        3. Develop Your Observational Skills
        4. Managing Your Own Emotions Using Non-Verbal Communication
        5. Verbal Communication
      2. 5: Managing Emotions by Being Assertive
        1. How to Be Assertive
      3. 6: Managing Emotions Through Positive Thinking
        1. Self-Talk
        2. How to Become a Positive Thinker
        3. Flow Activities
    7. PART THREE: Putting It into Practice
      1. 7: Understanding and Managing Anxiety
        1. What Is Anxiety?
        2. Manage the Physical Feelings
        3. Manage Your Thoughts – Think Positive
        4. Manage Your Behaviour
        5. Communicate: Talk About It
        6. Managing Other People's Anxiety: How Can You Help?
        7. Be Assertive: Set Limits, Negotiate and Compromise
      2. 8: Understanding and Managing Anger
        1. What Is Anger?
        2. How to Manage Anger
        3. Managing Someone Else's Anger
      3. 9: Understanding and Managing Disappointment
        1. What is Disappointment?
        2. Manage Disappointment
        3. Managing Someone Else's Disappointment
      4. 10: Understanding and Managing Bullying
        1. Identifying and Understanding Bullying
        2. How to Manage a Bully
        3. How to Help Someone Who is Being Bullied
      5. 11: Motivating and Inspiring Others
        1. Motivating Other People
        2. Inspiring Other People
    8. References
    9. About the Author
    10. Index
    11. End User License Agreement