The awareness of one’s own feelings, and the capability to recognize and manage these feelings in a way which one feels that one can control. This factor includes a degree of self-belief in one’s capability to manage one’s emotions and to control their impact in a work environment.
2. Emotional resilience
The capability to perform consistently in a range of situations under pressure and to adapt behaviour appropriately. The capability to balance the needs of the situation and task with the needs and concerns of the individuals involved. The capability to retain focus on a course of action or need for results in the face of personal challenge or criticism.