You are previewing Emotional Intelligence for Project Managers.
O'Reilly logo
Emotional Intelligence for Project Managers

Book Description

Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of management success. Technical expertise just isn’t enough anymore: project managers need strong interpersonal skills and the ability to recognize emotional cues in order to lead their teams to success. Emotional Intelligence for Project Managers introduces readers to all facets of EI and shows how emotions can be leveraged to meet project goals. They’ll learn how to: • Set the tone and direction for the project • Communicate effectively • Motivate, inspire, and engage their team • Encourage flexibility and collaboration • Deal productively with stress, criticism, and change • Establish the kind of high morale that attracts top performers • And more. The second edition includes several expanded sections on self-awareness and self-management, as well as a new chapter on using EI to lead Agile Teams and a close look at Servant Leadership. Without the people skills necessary to lead effectively, even the most care fully orchestrated project can fall apart. This indispensable guide gives project managers the tools they need to create winning teams and get the job done right and on time.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Contents
  5. Acknowledgments
  6. Part 1: An Introduction to Emotional Intelligence
    1. 1 My Growth in Emotional Intelligence
      1. A Dangerous Situation
      2. Emotional Mastery for Project Managers
      3. Project Management Is Competitive
      4. The Rules for Project Managers Have Changed
      5. What Is Emotional Intelligence?
      6. Measuring Your Emotional Intelligence
      7. The Good News About Emotional Intelligence
      8. Applying Emotional Intelligence to Project Mangement
      9. Emotional Intelligence Is Vital to Project Managers
    2. 2 A Brief Primer on Emotional Intelligence
      1. The Popularity of Emotional Intelligence
      2. Some Useful Definitions
      3. How to Improve Your Understanding of Emotional Intelligence Concepts
      4. Learning About Emotional Intelligence Is Only the First Step
  7. Part 2: Project Management Begins with Self-Management
    1. 3 Self-Awareness
      1. An Introduction to Self-Awareness
      2. Emotional Self-Awareness
      3. Accurate Self-Assessment
      4. Self-Confidence
      5. Techniques to Improve Your Self-Awareness
      6. Personal Action Plan: Self-Awareness
    2. 4 Self-Management
      1. The Emotional Intelligence Model for Project Management
      2. Self-Control
      3. Prethinking or Foreshadowing
      4. Techniques to Improve Our Self-Control
      5. Personal Action Plan: Self-Management
  8. Part 3: Building Project Stakeholder Relationships
    1. 5 Social Awareness
      1. An Introduction to Social Awareness
      2. Empathy
      3. Seeing Others Clearly
      4. Organizational Awareness
      5. Emotional Boundaries
      6. Techniques for Improving Our Social Awareness
      7. Personal Action Plan: Social Awareness
    2. 6 Relationship Management
      1. An Introduction to Relationship Management
      2. Stakeholder Relationships
      3. Developing Others
      4. Telling the Truth
      5. Additional Principles of Relationship Building
      6. Techniques for Managing Relationships on Projects
      7. Personal Action Plan: Relationship Management
  9. Part 4: Using EQ to Lead Project Teams
    1. 7 Project Team Leadership
      1. An Introduction to Project Team Leadership
      2. Communications
      3. Methods of Project Communications
      4. Conflict Management
      5. Inspirational Leadership
      6. Additional Considerations for Team Leaders
      7. Techniques for Improving Project Team Leadership
      8. Personal Action Plan: Project Team Leadership
    2. 8 Creating a Positive Team Environment
      1. What Makes a Great Project Team?
      2. How PMs Set the Tone and Direction for the Project
      3. The Team Within the Team
      4. Techniques for Creating a Positive Team Environment
      5. Personal Action Plan: Creating a Positive Team Environment
    3. 9 Leveraging Emotional Intelligence on Large and Complex Projects
      1. Are You Ready to Lead Large and Complex Projects?
      2. Characteristics of Large and Complex Projects
      3. Concerns for Large-Scale Project Managers
      4. Applying Different Leadership Styles
      5. Applying Emotional Intelligence to Virtual Project Teams
      6. Emotional Intelligence Techniques for Large and Complex Projects
      7. Personal Action Plan: Leveraging Emotional Intelligence on Large and Complex Projects
    4. 10 Success with Agile Projects
      1. Agile Project Managers, Scrum Masters, Coaches, and Team Leaders
      2. Servant Leadership Is an Alternative to Command and Control
      3. Agile Leaders Need to Be Emotionally Intelligent
      4. Social Awareness and Relationship Management
      5. Positive Regard
      6. Techniques for Improving Our Success with Agile Projects
      7. Personal Action Plan: Success with Agile Projects
  10. Epilogue
  11. Appendixes
    1. A Emotional Tally Sheet
    2. B Assessment for Emotional Self-Awareness and Self-Control
    3. C Stakeholder Management Tool
    4. D Emotional Intelligence Movies and Scenes
    5. E Books on Emotional Intelligence
    6. F Emotional Intelligence Assessment Instruments
  12. Index
  13. About the Author