APPENDIX 5
Emotional Intelligence Training
EXERCISE 5: ROLE PLAYS TO SHOW PRACTICE IN RAPPORT, EMPATHY, AND ANTICIPATING AND RESPONDING TO EMOTIONS
Role Play One: The Trophy Project (Based on Kerzner, 1998)
Background
Richard was involved with the Trophy project from its conception and was appointed as project manager when the company accepted the project to develop a new prototype. The program schedules started to slip from day one, and expenditures were excessive. Richard found that the functional managers were charging direct labor time to his project but working on their own pet projects. When Richard complained of this, he was told not to meddle in the functional manager's allocation of resources and budgeted expenditures. After approximately ...
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