APPENDIX 3
Emotional Intelligence Training
EXERCISE 2: PERCEIVING EMOTIONS
We are going to look at the video clip taken from the film Erin Brockovich starring Julia Roberts. The object of this exercise is for you to identify how emotion is communicated through a range of facial signals and other forms of nonverbal communication. Recognizing and understanding this emotional display plays a major part in effective communication, building rapport, and being able to influence ethically. Recognizing the emotional states of others can help us in making decisions about what to do next about particular problems or how to act in these circumstances.
Working in teams and projects generate significant emotions; knowing how these can originate in response ...
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